Naima Pereira
Miami,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with computer systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative Advisement Office
Miami Dade College Kendall campus
Miami , FL
2023.03 - 2024.02
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Madrag Clothing Store
Miami , FL
2022.10 - 2023.02
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Conservatorium of Music Jose White
Cuba2020-04
Associate of Arts - Optometry
Miami Dade College
Miami, FLSkills
- Appointment Scheduling
- Paperwork Processing
- Office equipment proficiency
- Multi-Task Management
Certification
- Certification on Computer and Applications.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative Advisement Office
Miami Dade College Kendall campus
2023.03 - 2024.02
Cashier
Madrag Clothing Store
2022.10 - 2023.02
High School Diploma -
Conservatorium of Music Jose White
Associate of Arts - Optometry
Miami Dade College
- Certification on Computer and Applications.
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