Summary
Overview
Work History
Education
Skills
Internships
Certification
Timeline
Generic

Naima Scego

Alexandria,VA

Summary

Resourceful and experienced administrative professional with a background in supporting academic, clinical, and departmental programs. Skilled in coordinating schedules, managing daily operations, supporting team initiatives, and ensuring smooth communication across departments. Known for a detail-oriented, proactive approach to problem-solving and a consistent commitment to service, organization, and professionalism. Adaptable across roles and eager to support mission-driven teams through reliable, high-quality administrative support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinic Coordinator

Bread For The City
02.2020 - Current
  • Schedule and manage care for 2 clinics, coordinating 10+ providers’ calendars, internal/external referrals, and resource navigation (e.g., harm reduction services, medical referrals), improving patient access by 25%.
  • Led quality initiative to answer 80% of calls within 3 minutes (up from 60%), streamlining phone workflows and training staff on updated protocols.
  • Develop and implement backup procedures for EHR/system outages, minimizing care disruptions. Train 15+ interns/externs and new hires on operations and compliance.
  • Monitor staff processes to ensure 100% adherence to DC regulatory standards, mitigating risks to patients/staff. Audit billing and patient records for accuracy.
  • Expand clinic impact by collaborating with EMS/911 call centers to optimize patient referrals and government program navigation.

Administrative Assistant

Sullivan And Associates
07.2018 - 02.2020
  • Automated QuickBooks data entry for billing/diagnosis codes, reducing errors by 40%. Managed executive calendars, travel, and expense reports.
  • Served as primary contact for clients, resolving inquiries and safeguarding confidential data (HIPAA). Enforced safety protocols across office operations.

Administrative Assistant III

Occupancy, Communication And Administrative Services, WWU
06.2016 - 01.2017
  • Maintained records in accordance with federal record-keeping requirements and monitored appropriate disposition of records.
  • Employed comprehensive knowledge of company services to provide administrative support to employees and clients.
  • Coordinated processing checkouts and billing, maintained housing inventory, and organized Student Information System.

Program Support Staff 1

Occupancy, Communication And Administrative Services,WWU
10.2011 - 06.2016
  • Handled daily operational procedures, including answering phone calls, facilitating walk-in inquiries and making referrals.
  • Maximized customer satisfaction by providing superior customer support and handling confidential information (HIPAA).
  • Remained solutions-oriented in the face of complex problems to assist management and the overall organizational direction.

Education

Bachelor of Arts - Human Services And Rehabilitation

Western Washington University (WWU)
Bellingham, Washington
2016

Skills

  • Operational Functions Office Administration Administrative Assistance Emergency Procedures Troubleshooting Event Logistics Special Events General Administrative Support Strategic Direction Team Building Leadership Event Planning Executive Administrative Assistance Program Development Operations Management Strategic Planning Analytical Skills Training Office Operations Communication Skills Organizational Skills Complex Problem-solving

Internships

  • Transitional Housing for Homeless Women, YWCA Of Bellingham
  • Building Resiliency And Voicing Empathy (BRAVE), WWU Suicide Prevention Program

Certification

Transitional Housing for Homeless Women, YWCA Of Bellingham, Bellingham, WA | 2016

Building Resiliency and Voicing Empathy (BRAVE), WWU Suicide Prevention Program, Bellingham, WA | 2015, 2016

HIPPA Information Security Training, Bread for the City, Washington DC | 2020

Language Access Training, Bread for the City, Washington DC | 2020

Mandated Reporter Training, DC Child and Family Services, Washington DC | 2020

Timeline

Clinic Coordinator

Bread For The City
02.2020 - Current

Administrative Assistant

Sullivan And Associates
07.2018 - 02.2020

Administrative Assistant III

Occupancy, Communication And Administrative Services, WWU
06.2016 - 01.2017

Program Support Staff 1

Occupancy, Communication And Administrative Services,WWU
10.2011 - 06.2016

Bachelor of Arts - Human Services And Rehabilitation

Western Washington University (WWU)

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