Naiomi Dones Santiago
Fort Myers,FL
Summary
Dynamic professional with extensive experience in customer service and operational management at Wachusett Animal Hospital. Proven ability to enhance efficiency through multitasking and effective time management. Skilled in payment processing and document management, consistently delivering exceptional support and solutions to clients while fostering a positive environment.
Currently interested in a part-time weekend employment opportunities. I am actively seeking a role that allows me to dedicate my full attention during the weekend, while maintaining flexibility during the week.
Overview
6
6
years of professional experience
Work History
Receptionist
Van Roekel and Associates
North Fort Myers, FL
04.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduling appointments for patients coming into the clinic and scheduling farm calls for Doctors to travel out appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Wachusett Animal Hospital
Westminster, MA
11.2024 - 04.2025
- Managed time efficiently by multitasking between various tasks throughout the day.
- Processed customer payments using Care Credit, Turpanion, cash or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Fully trained on imported, Excel, and Word.
- Scheduled appointments for clients, acquiring records, and managing personal accounts.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Flexible in working in several departments. Currently working in general practice, urgent care, and pet retreat/boarding.
Front End Supervisor
Publix Grocery Store
Fort Myers, FL
02.2020 - 11.2023
- Minimized store expenses through efficient use of supplies, proper maintenance of equipment, and identifying cost-cutting opportunities.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Assists the supervisor in controlling customer flows and backing up lines. Reducing customers' wait time.
- Overseen cashiers, baggers, and other employees within the checkout area of the store to ensure that excellent customer service is provided to our customers.
- Processed POS transactions, including checks, cash, and credit purchases. Processed transaction with Western Union and money orders.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Counted and balanced registers.
Assistant Manager
Beya
Fort Myers, FL
09.2019 - 11.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Developed merchandising assortment and sourcing strategies to gain market share and drive revenue for the company.
- In charge of managing inventory, bank deposits, and markdowns with scan guns and ticket pricing.
- Update weekly and monthly business summaries to report on the status of the business, including recommended responses to trends.
Education
High School Diploma -
South Fort Myers High School
03-2019
Skills
- Impromed, Microsoft Office, Word, Excel
- Customer service
- Appointment scheduling
- Payment processing
- Document management
- Time management
- Multi-line telephone operation
- Multitasking and fast learner
Timeline
Receptionist
Van Roekel and Associates
04.2025 - Current
Receptionist
Wachusett Animal Hospital
11.2024 - 04.2025
Front End Supervisor
Publix Grocery Store
02.2020 - 11.2023
Assistant Manager
Beya
09.2019 - 11.2019
High School Diploma -
South Fort Myers High School