Katherine Sarmiento
Easton,Pennsylvania
Summary
Dynamic receptionist with a strong background in administrative support and bilingual communication. Skilled in managing appointment scheduling, processing client billing, and maintaining organized filing systems. Known for delivering exceptional customer service while ensuring compliance with company policies.
Overview
5
5
years of professional experience
Work History
Receptionist
Long Animal Hospital
Charlotte, North Carolina
07.2022 - 04.2026
- Greeted clients and their pets upon arrival at the animal hospital.
- Answered phone calls promptly, directing inquiries to appropriate departments.
- Managed appointment scheduling for veterinary services and consultations, optimizing client flow and service delivery.
- Executed translation and interpretation tasks between Spanish and English to facilitate clear communication with clients.
- Processed bills and received payments efficiently.
- Managed cash register operations, including counting cash, balancing drawers, and making deposits.
- Developed and maintained digital and hardcopy filing systems across all departments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members by typing letters and managing filing, scanning, and copying tasks for efficient office operations.
Brand Representative
Abercrombie & Fitch
Charlotte, North Carolina
01.2022 - 07.2022
- Promoted branding initiatives and maintained product displays to align with corporate standards, enhancing customer engagement
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Described merchandise use, operation, and care to customers, facilitating informed purchase decisions
- Delivered world-class customer service by building relationships, prioritizing requests, recommending alternatives, and effectively communicating sales
Inventory specialist
RGIS Inventory Specialists
01.2021 - 08.2021
- Checked-in and stocked merchandise across stores to support inventory management
- Maintained inventory and supply levels to optimize production workflows
- Processed merchandise and analyzed shipping and delivery trends for operational insights
- Prepared reports of inventory balances, prices, shortages, and list of depleted, broken or unusable items.
- Provide service in a team environment to ensure control of all serviceable and unserviceable components.
Education
High school diploma -
Vanguard High School
New York, NYSkills
- Reception desk management
- Appointment scheduling
- Administrative support
- Phone etiquette
- Multi-line phone system
- Client Billing
- Data-Entry Software
- Impromed
- Filing system management
- Hands-on experience with office equipment
- Inventory tracking
- Problem solving
- Bilingual communication
- Positive and professional
- Date-Entry specialist
- Microsoft Software
Timeline
Receptionist
Long Animal Hospital
07.2022 - 04.2026
Brand Representative
Abercrombie & Fitch
01.2022 - 07.2022
Inventory specialist
RGIS Inventory Specialists
01.2021 - 08.2021
High school diploma -
Vanguard High School