Naiomy Velez
Kissimmee,FL
Summary
Dedicated customer service management with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Receptionist
Simon Med Image
- Answered phone promptly and directed incoming calls to correct offices.
- Patient registration
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Making appoitments
Shift Manager
Wendys Fast Food Restaurants
08.2019 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
Some College - Medical Assistant
Ana G Mendez University
Orlando, FLGraduate Certificate - Phlebotomy
Professional Academy Of Health
Kissimmee, FL10.2024
Certification
CPR certification
Phlebotomy Certification
Serve Safe Certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Wendys Fast Food Restaurants
08.2019 - Current
CPR certification
Phlebotomy Certification
Serve Safe Certification
Receptionist
Simon Med Image
Some College - Medical Assistant
Ana G Mendez University
Graduate Certificate - Phlebotomy
Professional Academy Of Health