Dedicated Customer Service Representative with a strong focus on complaint resolution, service quality improvement, and effective CRM software utilization. Committed to enhancing customer satisfaction and streamlining communication processes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Brooks Rehabilitation
Jacksonville, FL
05.2017 - Current
Managed incoming calls, directing them to appropriate departments to streamline communications.
Resolved patient concerns by providing timely information and support to boost satisfaction.
Coordinated patient appointments to ensure accurate scheduling and facilitate access to care.
Assisted patients with inquiries regarding rehabilitation services and related procedures.
Gathered customer feedback through surveys to inform enhancements in service quality.
Identified customer service process improvements and recommended actionable changes.
Resolved customer complaints promptly and efficiently to maintain high service standards.