Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nairobi Blackshear

Nairobi Blackshear

Jacksonville,FL

Summary

Dedicated Customer Service Representative with a strong focus on complaint resolution, service quality improvement, and effective CRM software utilization. Committed to enhancing customer satisfaction and streamlining communication processes.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Service Representative

Brooks Rehabilitation
Jacksonville, FL
05.2017 - Current
  • Managed incoming calls, directing them to appropriate departments to streamline communications.
  • Resolved patient concerns by providing timely information and support to boost satisfaction.
  • Coordinated patient appointments to ensure accurate scheduling and facilitate access to care.
  • Assisted patients with inquiries regarding rehabilitation services and related procedures.
  • Gathered customer feedback through surveys to inform enhancements in service quality.
  • Identified customer service process improvements and recommended actionable changes.
  • Resolved customer complaints promptly and efficiently to maintain high service standards.

Education

Some College (No Degree) - Medical Assistant

Everest University College
Tampa, FL
08-2011

High School Diploma -

Osceola High School
Seminole, FL
06-1999

Skills

  • Customer service
  • Complaint resolution
  • Appointment scheduling
  • Service quality improvement
  • CRM software
  • Client relationship management

Certification

  • Medical Assistant Certification
  • Certified Nursing Assistant

Timeline

Customer Service Representative

Brooks Rehabilitation
05.2017 - Current

Some College (No Degree) - Medical Assistant

Everest University College

High School Diploma -

Osceola High School
Nairobi Blackshear