Nai Sio Saelee
Riverview
Summary
Dynamic and detail-oriented professional with extensive experience at Joia Fabulous Pizza & Martini Bar. Proven track record in delivering exceptional guest service and training staff, enhancing overall dining experiences. Skilled in organization and task prioritization, ensuring efficient operations and high customer satisfaction. Adaptable team player committed to excellence in hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Joia Fabulous Pizza & Martini Bar
01.2025 - Current
- Delivered exceptional customer service by accurately taking and processing orders.
- Managed multiple tables effectively, ensuring timely service and guest satisfaction.
- Trained new staff on menu offerings and best practices for efficient service.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Hostess
Joia Fabulous Pizza & Martini Bar
09.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and serving staff to ensure timely service delivery.
- Assisted in training new hostesses on proper greeting and seating procedures.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Monitored dining area to maintain cleanliness and ambiance throughout shifts.
Restaurant Busser
Joia Fabulous Pizza & Martini Bar
09.2023 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Stocked supplies and utensils to ensure seamless service during peak hours.
- Trained new bussers on efficient table clearing and sanitation procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Riverview High School
Riverview, FLBachelor of Science - Health Science
University of South Florida
Tampa, FL12-2026
Skills
- Organization
- Guest service
- Detail-oriented
- Tableside service
- Adaptability and flexibility
- Team collaboration
- Task prioritization
Certification
American Heart Association CPR Certified
Languages
English
Native or Bilingual
Hmong
Limited Working
Chinese (Mandarin)
Limited Working
Spanish
Elementary
Timeline
Restaurant Server
Joia Fabulous Pizza & Martini Bar
01.2025 - Current
Restaurant Hostess
Joia Fabulous Pizza & Martini Bar
09.2023 - Current
Restaurant Busser
Joia Fabulous Pizza & Martini Bar
09.2023 - Current
High School Diploma -
Riverview High School
Bachelor of Science - Health Science
University of South Florida