Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naithen Sullivan

Coeur d'Alene,ID

Summary

Proven leader with a track record of enhancing team performance and operational efficiency at Noodle Express. Skilled in strategic planning and kitchen staff coordination, I excel in problem-solving and leadership development. Achieved significant improvements in inventory management and customer satisfaction, demonstrating a strong ability to meet employer-desired skills.

Overview

5
5
years of professional experience

Work History

Kitchen Manager

Noodle Express
Hayden, ID
08.2022 - Current
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Delegated work to staff, setting priorities and goals.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.

Retention Specialist

Alliance Data
Coeur D'Alene, ID
03.2021 - 07.2022
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Implemented creative solutions to deal with special circumstances.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Escalation Supervisor

CenturyLink
Coeur D'Alene, ID
09.2019 - 03.2021
  • Reviewed call recordings from high priority customers to provide detailed analysis on issues raised by them.
  • Handled customers' complaints promptly and efficiently.
  • Informed customers of different products and services they could be taken advantage of.

Education

GED -

Timberlake Highschool
Spirit Lake, ID
02-2004

Skills

  • Recruitment
  • Kitchen staff coordination
  • Menu development
  • Purchasing
  • Scheduling
  • Employee monitoring
  • Budget management
  • Strategic planning
  • Customer service
  • Goal setting
  • Leadership development
  • Conflict resolution
  • Problem-solving
  • Performance monitoring

Timeline

Kitchen Manager

Noodle Express
08.2022 - Current

Retention Specialist

Alliance Data
03.2021 - 07.2022

Escalation Supervisor

CenturyLink
09.2019 - 03.2021

GED -

Timberlake Highschool

Similar Profiles

CREATE PROFILE
Naithen Sullivan