Naiya Ortiz
Rochester
Summary
Health Information Management student and Certified Pharmacy Technician with experience in remote data evaluation, medical records handling, insurance verification, and HIPAA-compliant documentation. Proven ability to work independently in structured, detail-oriented environments with strong accuracy, productivity, and confidentiality standards. Seeking a remote role in medical records, claims processing, or health information management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS HEALTH CORPORATION
Rochester
09.2024 - Current
- Process prescriptions with a high level of accuracy, in compliance with HIPAA and pharmacy regulations.
- Verify patient demographics, and insurance information to resolve claim rejections and coverage issues.
- Identify and correct billing discrepancies, prior authorization issues, and eligibility errors.
- Maintain accurate medication records and inventory documentation.
- Utilized pharmacy systems and EHR data to support reporting, reconciliation, and compliance activities.
Delivery Driver (Gig Platforms)
Uber Eats, InstaCart, Shipt
02.2021 - Current
- Managed high-volume, app-based order workflows across multiple platforms in a self-directed environment.
- Verified order accuracy against digital records to ensure completeness and compliance with platform requirements.
- Utilized real-time data (routing, timing, inventory availability) to optimize delivery efficiency.
- Resolved discrepancies in orders by analyzing system information and applying platform protocols.
- Maintained performance metrics related to timeliness, accuracy, and service quality across more than 5,000 completed orders.
Test Evaluator (Remote)
Data Recognition Corporation
05.2023 - 01.2025
- Analyzed structured assessment data to ensure scoring accuracy and consistency across datasets.
- Identified discrepancies and anomalies in evaluation outputs, applying standardized resolution criteria.
- Maintained detailed documentation to support data quality audits and reporting requirements.
- Consistently exceeded productivity and accuracy benchmarks in a metrics-driven environment.
Catering and Delivery Manager (Operations)
Outback and Carrabba's Express
Riverview
02.2021 - 04.2024
- Managed operational workflows for catering and delivery services, ensuring accurate intake, documentation, and fulfillment.
- Reviewed order records for completeness, accuracy, and alignment with system data.
- Maintained organized documentation to support tracking, quality review, and timely fulfillment.
- Identified and resolved discrepancies according to established procedures.
- Analyzed operational data to support process improvements, and improved turnaround times.
Operations Fulfillment Associate
Amazon
Ruskin
04.2020 - 02.2021
- Executed standardized fulfillment workflows with a focus on accuracy, efficiency, and quality control.
- Verified alignment between physical items and system-generated records prior to shipment.
- Conducted routine quality checks to identify discrepancies, and ensure data accuracy.
- Met and exceeded productivity benchmarks while maintaining compliance with operational standards.
- Recognized as a top performer during peak season for consistency and accuracy.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT02-2027
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI08-2015
Skills
- Medical records management
- Claims processing and insurance verification
- HIPAA compliance
- Data entry and data quality review
- Chart review and documentation accuracy
- EHR / EMR systems
- Independent remote work
- Attention to detail
- Time management
- Healthcare data analysis
- Health information management
Certification
- Certified Pharmacy Technician (CPhT) - December, 2025
- Pharmacy Technician License (Michigan) - November, 2025
References
References available upon request.
Timeline
Pharmacy Technician
CVS HEALTH CORPORATION
09.2024 - Current
Test Evaluator (Remote)
Data Recognition Corporation
05.2023 - 01.2025
Delivery Driver (Gig Platforms)
Uber Eats, InstaCart, Shipt
02.2021 - Current
Catering and Delivery Manager (Operations)
Outback and Carrabba's Express
02.2021 - 04.2024
Operations Fulfillment Associate
Amazon
04.2020 - 02.2021
Bachelor of Science - Health Information Management
Western Governors University
Bachelor of Science - Psychology
Eastern Michigan University