Naja Arthur
Richmond,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
QA Specialist
Virginia Department Of Health
Richmond, VA
11.2020 - Current
- Implemented process improvements to increase productivity in quality assurance operations.
- Reported problems and concerns to management.
- Ran data reports in VEDSS to fix outstanding errors in order to maintain smooth work flows
- Provided feedback and support during training for new VEDSS users
- Established correspondence with OOS HDs to maintain up to date POCs
- Assisted OOJ coordinator with the entry and retention of interstate reports
- Assisted with the sorting and distribution of mail
- Managed investigations with incorrect jurisdictions, making sure they were reassigned for both in state and out of state cases
- Assisted with the creation of trainings and in workflow development
Data Entry Technician
Virginia Department Of Health
Richmond, VA
04.2018 - 11.2020
- Organized, sorted and checked medical data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Used Maven to enter over 16 medical labs over 1 hour, maintaining 97% accuracy.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Obtained scanned records and uploaded into database.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new physical and computer-based files.
- Adhered to all facility, company and legal guidelines.
- Sorted materials and filed according to guidelines.
- Received and routed medical records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Inshop
Jimmy John's
Richmond, VA
05.2016 - 04.2018
- Operated cash register for cash, check and credit card transactions.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA12.2018
Skills
- HIPAA compliance
- Data interpretation
- Attention to detail
- File and records management
- Dependable and Responsible
- Training development
- Active listening
Timeline
QA Specialist
Virginia Department Of Health
11.2020 - Current
Data Entry Technician
Virginia Department Of Health
04.2018 - 11.2020
Inshop
Jimmy John's
05.2016 - 04.2018
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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