Naja Bollin
Summary
Insurance and claims professional with experience in medical claims, insurance tracking, investigations, documentation review, and customer service. Recognized for strong attention to detail, accuracy, communication, and problem-solving skills. Passed the Texas All-Lines Adjuster Exam with a score of 91% and pursuing opportunities in claims adjusting and insurance operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Tracking Specialist I
HUB International
04.2026 - Current
- Reviewed and tracked insurance documentation to ensure accuracy and compliance with regulations.
- Verify coverage information and maintain detailed electronic records.
- Communicated with clients and internal teams to clarify policy requirements and facilitate understanding.
- Researched and resolved discrepancies, safeguarding confidential information throughout the process.
- Worked in a remote environment
Security Officer
Guard Texas
08.2022 - 04.2026
- Conducted investigations and documented incidents in detailed reports to ensure accountability and follow-up.
- Maintained safety and security, delivering exceptional customer service to enhance client satisfaction.
- Conducted investigations and documented incidents through detailed reports.
- Coordinated with management, clients, and emergency personnel.
Medical Claims Representative
Molina Healthcare
08.2021 - 05.2022
- Reviewed and processed medical claims, ensuring accuracy and completeness to facilitate timely reimbursements.
- Verified insurance coverage and supporting claim documentation.
- Resolved member inquiries regarding claims, providing support and clarity to enhance member experience.
- Maintained organized records and ensured compliance with company procedures.
Education
High School Diploma -
West Mesquite High School
Skills
- Claims Processing
- Insurance Verification
- Claims Management
- Regulatory Compliance
- Documentation Review
- Data Entry
- Data Analysis
- Microsoft Office
- Problem Resolution
- Time Management
- Customer Service
- Report Writing
Certification
- Texas All-Lines Adjuster License, Pending State Approval, 06/2026
- Passed Texas Adjuster Exam, 91%
- Security Guard Card License
Timeline
Insurance Tracking Specialist I
HUB International
04.2026 - Current
Security Officer
Guard Texas
08.2022 - 04.2026
Medical Claims Representative
Molina Healthcare
08.2021 - 05.2022
High School Diploma -
West Mesquite High School