NAJA BOLLIN
Dallas
Summary
Detail-oriented and analytical professional with 3+ years of experience in insurance tracking, claims support, investigations, documentation, and customer service. Proven ability to review and maintain accurate records, resolve customer concerns, and handle confidential information with professionalism and accuracy. Strong organizational, communication, and problem-solving skills with the ability to thrive in fast-paced environments. Seeking to leverage administrative and claims-related experience in a Claims Specialist role.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Insurance Tracking Specialist
HUB International
11.2025 - Current
- Reviewed and tracked insurance documentation for [X] clients, ensuring accuracy and timely processing to maintain compliance.
- Verified insurance information and updated customer accounts, maintaining detailed records of [X] transactions monthly to support operational efficiency.
- Communicate with clients and internal departments regarding insurance status and documentation needs, ensuring responses within [X] business days.
- Assisted in resolving discrepancies while maintaining confidentiality of sensitive customer information, contributing to a [X]% accuracy rate.
- Prepared detailed incident and activity reports with a high level of accuracy and professionalism.
- Responded to customer concerns and resolved issues efficiently in fast-paced environments.
- Maintained confidentiality while documenting incidents and handling sensitive information.
- Collaborated with management, clients, and emergency personnel regarding investigations and reporting.
Security Officer
Guard Texas
08.2022 - 11.2025
Medical Claims Representative
Molina Healthcare
Dallas
08.2021 - 05.2022
- Processed medical claims documentation, ensuring accuracy and compliance to support timely reimbursements.
- Reviewed and processed medical claims documentation while ensuring accuracy and compliance.
- Addressed customer inquiries regarding claims and account concerns, enhancing customer satisfaction and trust.
- Organized electronic records and resolved claim discrepancies, contributing to streamlined claims processing.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX 08.2016 - 06.2020
Some College (No Degree) -
Colorado State University
Fort Collins, COSkills
- Claims Processing Support
- Insurance verification
- Claims Review
- Insurance Auditing
- Documentation & Reporting
- Records management
- Microsoft Office Suite
- Problem resolution
- Time Management & Organization
- Attention to Detail and Confidentiality
- Client relations
Additional Information - Licenses And Certifications
Security Guard Card License
Insurance Adjuster License
Timeline
Insurance Tracking Specialist
HUB International
11.2025 - Current
Security Officer
Guard Texas
08.2022 - 11.2025
Medical Claims Representative
Molina Healthcare
08.2021 - 05.2022
High School Diploma -
West Mesquite High School
08.2016 - 06.2020
Some College (No Degree) -
Colorado State University