Naja Mcpherson
Paterson,NJ
Summary
Driven Quality Assurance Specialist with a proven track record at Credit Saint, enhancing productivity and compliance through strategic process improvements and rigorous adherence to industry standards. Excelled in deploying analytical thinking and problem-solving skills to address quality challenges, achieving significant operational enhancements without compromising detail orientation. I also have a background of working with Autistic children and adults with developmental disabilities. My duties were to assist with daily living activities as well assist with implementing behavior plans.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Credit Saint
12.2018 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Lead Direct Support Professional
Children’s Aid And Family Services
06.2012 - 07.2018
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
Education
Associates - Social Work
Passaic County Community College
Paterson, NJ12.2016
Skills
- Detail Oriented
- Quality Assurance
- Problem-solving skills
- Analytical Thinking
Timeline
Quality Assurance Specialist
Credit Saint
12.2018 - Current
Lead Direct Support Professional
Children’s Aid And Family Services
06.2012 - 07.2018
Associates - Social Work
Passaic County Community College
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