Naja Robinson
Yazoo City,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
- Coordinated referrals efficiently between primary care providers and specialists, ensuring seamless patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed over 50 customer calls per day.
Customer Service Representative
Beacon Hill Staffing
01.2023 - 10.2023
- Identified opportunities for process improvements and provided feedback to management, resulting in a 20% reduction in customer complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
AppleOne
04.2022 - 11.2022
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Care Giver
MS Dept Of Rehab Services, Disability Determination Services
02.2021 - 01.2022
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05.2020
Skills
- Document filing
- System updates
- Eligibility Determination
- Reception Management
- Selling Skills
- Information Updates
- Dispute Resolution
- High-Volume Call Centers
- Call Management Software
- Product Knowledge
- Privacy Policies
- Customer Service and Assistance
- Inbound Customer Calls
- CRM Documentation
- Online Chat
- Critical Thinking
- Revenue Generation
- Data Accuracy
- Issue Research
- Billing Error Resolution
- Quality Control Policies
- Conflict Resolution Techniques
- Corrective Actions
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Customer Service Representative
Beacon Hill Staffing
01.2023 - 10.2023
Customer Service Representative
AppleOne
04.2022 - 11.2022
Care Giver
MS Dept Of Rehab Services, Disability Determination Services
02.2021 - 01.2022
High School Diploma -
Yazoo City High School
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