Open To Work
NAJAE DURANT
Washington,DC
Summary
Detail-oriented professional with extensive experience in hospitality service and exceptional communication skills. Proven track record in managing service flow and effectively resolving customer inquiries. Dedicated to fostering a positive dining atmosphere and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server/Bottle Server
KRAVE
Washington, District of Columbia
03.2024 - 10.2024
- Provided exceptional customer service, enhancing overall dining experiences and customer satisfaction.
- Managed order taking and ensured accurate food and beverage delivery, contributing to timely service.
- Promoted desserts, appetizers, and specialty drinks, increasing sales and enhancing guest enjoyment.
- Resolved customer inquiries and issues promptly and professionally.
- Trained new servers on menu items and service protocols effectively.
- Contributed to a positive team environment through collaboration and support.
- Operated POS terminals to input orders, split bills, and calculate totals accurately.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
Server/Bottle Server
Waldorf cigar bar and lounge
Waldorf, Maryland
08.2022 - 11.2023
- Delivered exceptional customer service to enhance dining experiences and ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to streamline meal preparation processes and address special requests.
- Maintained cleanliness and organization of dining area and service stations to uphold standards.
- Assisted in training new servers on menu items and service protocols for consistent quality.
- Handled customer inquiries and resolved issues promptly and professionally to foster loyalty.
- Processed payments efficiently using point-of-sale systems while adhering to cash handling procedures.
- Communicated effectively with team members to facilitate smooth operations during busy shifts.
Bartender
mustang lounge
Hyattsville, Maryland
05.2023 - 09.2023
- Mixed and served a variety of cocktails and beverages to patrons.
- Greeted customers to deliver excellent service and create a welcoming atmosphere.
- Engaged with customers to provide drink suggestions based on preferences.
- Trained new staff on drink preparation and customer service standards to ensure consistent quality and service.
- Managed bar area, including cocktail design, menu development, and inventory compliance.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Operated cash register and POS system for accurate transactions.
- Communicated with security staff to de-escalate conflicts and ensure safety.
Hostess
Crafty Crab
Waldorf, Maryland
01.2022 - 11.2022
- Managed guest flow efficiently by coordinating reservation systems and monitoring dining room activity.
- Welcomed and seated guests in a high-volume dining environment, ensuring swift service.
- Communicated special requests and dietary needs to servers for seamless service delivery.
- Resolved guest inquiries and issues efficiently, ensuring positive customer experiences.
- Trained new host staff on customer service protocols, improving service consistency and quality.
- Collaborated with management to develop initiatives that enhanced overall guest experience standards.
- Utilized computer-based software to track seating availability and occupancy.
- Assisted with seating arrangements for large groups and special occasions.
Education
Associate of Business Administration - Organizational Leadership
Pgcc
Hyattsville, MD01-2026
GED -
Free State Challenge Acadmy
Aberdeen, MD05-2020
Skills
- Order management
- Drink pairing knowledge
- Service flow management
- Order verification
- Food safety training
- Daily specials knowledge
- POS operation
- Tableside etiquette
- Cash handling
- Table setting
- Hospitality service expertise
- Professional demeanor
- Specials promotion
- Upselling techniques
- Menu item recommendation
- Feedback management
- Guest engagement
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Server/Bottle Server
KRAVE
03.2024 - 10.2024
Bartender
mustang lounge
05.2023 - 09.2023
Server/Bottle Server
Waldorf cigar bar and lounge
08.2022 - 11.2023
Hostess
Crafty Crab
01.2022 - 11.2022
Associate of Business Administration - Organizational Leadership
Pgcc
GED -
Free State Challenge Acadmy