Najae Mauldin
Bethesda,MD
Summary
Organized and detail oriented business professional with 5+ years of experience managing daily operations, scheduling, client relations, and administrative tasks. Skilled in coordinating multiple priorities, maintaining accurate records, communicating with clients, and ensuring efficient day to day operations. Adaptable, dependable, and seeking to transition strong business management and customer service experience into an administrative or operations role.
Overview
7
7
years of professional experience
Work History
Founder| Business Owner
Self Employed Services
College Park, MD
01.2021 - Current
- Managed competing priorities by assessing financial impact, customer needs, and operational goals to drive business growth
- Developed and implemented organized booking and administrative systems that improved workflow efficiency
- Coordinated high-volume appointment calendar, ensuring efficient scheduling and timely client communication
- Managed daily administrative operations, streamlining appointment scheduling, client inquiries, payment processing, and records organization
- Maintained confidential client information and business documentation with accuracy and attention to detail
- Maintained inventory tracking systems and facilitated vendor communications to support operational needs
- Managed daily operations, ensuring efficient workflow and resource allocation
- Recruited, trained, and mentored staff to maintain high service standards
- Conducted market research to identify trends and expand service opportunities
Administrative Assistant
Realty Direct
Lanham, Maryland
04.2022 - 10.2024
- Managed scheduling for team meetings and client appointments
- Prepared correspondence and documents for client communications
- Maintained organized filing system for property records and contracts
- Coordinated office supplies inventory and ordered replacements as needed.
- Provided support to real estate agents during showings and open houses.
- Handled incoming calls and directed inquiries to appropriate personnel
- Answered phone calls and emails to provide information, resulting in effective business correspondence
Operations Associate
BJ's Brewhouse
Laurel, MD
12.2019 - 07.2021
- Handled high-volume customer interactions, ensuring accuracy and quality standards
- Collaborated with cross-functional teams to streamline workflow and enhance customer experience
- Managed customer relationships and delivered personalized service to boost satisfaction and retention
- Managed daily operations to ensure smooth restaurant functionality
- Assisted in inventory management and supply ordering for kitchen and bar needs
- Trained new employees on operational procedures and customer service standards
Education
Business Administration Coursework -
Towson University
Towson, MDHigh School Diploma -
Charles Herbert Flowers High School
Springdale, MDSkills
- Project coordination
- Time management
- Operational strategy
- Process improvement
- Process optimization
- Resource planning
- Client relationship management
- Workflow optimization
- Data analysis
- Vendor management
Timeline
Administrative Assistant
Realty Direct
04.2022 - 10.2024
Founder| Business Owner
Self Employed Services
01.2021 - Current
Operations Associate
BJ's Brewhouse
12.2019 - 07.2021
Business Administration Coursework -
Towson University
High School Diploma -
Charles Herbert Flowers High School