Najah Cooper

• Managed daily operations and ensured compliance with company policies.
• Trained and mentored staff on customer service standards.
• Oversaw inventory control and maintained optimal stock levels.
• Resolved customer inquiries and provided effective solutions.
• Analyzed sales data to identify trends and inform decisions.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
• Collaborated with other departments to ensure smooth flow of operations across multiple teams.

• Educated prospective students on program offerings and admission requirements.
• Assisted applicants with the completion of enrollment forms and documentation.
• Coordinated campus tours and information sessions for prospective students and families.
• Developed relationships with high schools to promote university programs effectively.
• Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
• Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.

- Assisted dentists and hygienists with patient care and administrative tasks

- Managed patient records, scheduling, and communication

- Maintained a sterile and safe environment for patients and staff

• Assisted dentists during procedures to ensure patient comfort and efficiency.
• Managed patient scheduling to optimize clinic workflow and reduce wait times.
• Prepared examination rooms with necessary tools and materials for dental procedures.
• Maintained accurate patient records using electronic health record systems.
• Conducted preliminary patient assessments to gather medical history and vital signs.