Najaha Harris
Shelby,NC
Summary
Dynamic professional with a strong work ethic and proven reliability, experienced as an Assistant Manager at QT. Skilled in order fulfillment and customer communication, I excel in enhancing customer satisfaction and streamlining operations. Recognized for effectively resolving complaints and fostering team collaboration to achieve service excellence.
Overview
2
2
years of professional experience
Work History
Instacart Shopper
Instacart
03.2025 - Current
- Navigated store layouts to efficiently locate and select items for customer orders.
- Ensured accuracy of order fulfillment by double-checking items against customer lists.
- Communicated with customers regarding substitutions and out-of-stock items to enhance satisfaction.
- Managed time effectively to complete deliveries within specified timeframes.
Sales Floor Associate Cashier
Food Lion
Shelby, NC
07.2024 - 01.2025
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experiences.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to support sales promotions and enhance store aesthetics.
- Collaborated with team members to restock shelves and ensure product availability for customers.
Assistant Manager
QT
Charlotte, NC
12.2023 - 2024
- Fostered a positive work environment through effective communication and team collaboration.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Shelby High School
Shelby, NC06.2012
Skills
- Order fulfillment
- Customer communication
- Time management
- Transaction processing
- Team collaboration
- Complaint resolution
- Strong work ethic
- Reliability and punctuality
- Quick learner
- Customer service
Timeline
Instacart Shopper
Instacart
03.2025 - Current
Sales Floor Associate Cashier
Food Lion
07.2024 - 01.2025
Assistant Manager
QT
12.2023 - 2024
High School Diploma -
Shelby High School