NAJAT ODISHO
Macomb,MI
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. Maintained a high level of accuracy and confidentiality when handling sensitive client information, consistently meeting compliance and documentation standard
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Support Services
3500 COFFEE RD, MODESTO CA 95355
09.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Community Service Associate
Stanislaus County Health Services Agency
251 E Hackett Rd Ceres, CA 95358
02.2024 - 01.2026
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Assisted foreign language-speaking clients with inquiries.
- Processing applications For three programs; CalFresh Calworks , Medical and general assistant program.
- Maximized quality control of translated documents.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Assistant for FSSIII Worker in Welfare
Assistant Manager
Posh Bagel
3501 MCHENRY AVENUE #B2 MODESTO CA 95356
08.2019 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Doctors Office Interpreter
FAMILY PRACTICE PHYSICIAN
3125 CONANT AVE MODESTO CA 95350
01.2017 - 02.2022
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Customer Assistance Officer
One Stop Document Service
Modesto, CA
06.2024 - 01.2026
- Provided comprehensive customer support through effective communication and problem-solving techniques.
- Developed training materials for new staff, enhancing onboarding process and service quality.
- Analyzed feedback data to identify trends, improving overall customer satisfaction initiatives.
- Knowledge of immigration paperwork and procedures
- Preparation and review of immigration forms
- Scheduling appointments and court/USCIS related deadlines
- Basic understanding of USCIS processes and timelines
Before and After School Care Assistant
Cesar Chavez Middle School
2701 EASTGATE BLVD, CERES CA95307
12.2016 - 06.2017
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Offered tutoring and mentoring to school-aged children in need of additional support.
Cashier
Mcdonalds
2601 OAKDALE RD, MODESTO CA95355
09.2014 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Social Sciences
Modesto Junior College
Modesto, CA05.2021
High School Diploma -
Grace M. Davis High School
Modesto, CA05.2017
Skills
Client Account Management
Streamlining Processes
Policy Advocacy
Policy Management
Work Ethic and Integrity
Patience and Empathy
Team motivation
Problem-Solving
Dependable and Responsible
Multitasking and Organization
MEDS (Medi-Cal Eligible Data System)
Client intake, eligibility screening, and case management support
Microsoft Word, Excel, and Outlook
Document verification and benefits processing
Welfare case management systems
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Chaldean
Native or Bilingual
Certification
Crucial Conversations
Timeline
Customer Assistance Officer
One Stop Document Service
06.2024 - 01.2026
Community Service Associate
Stanislaus County Health Services Agency
02.2024 - 01.2026
Caregiver
In Home Support Services
09.2021 - Current
Assistant Manager
Posh Bagel
08.2019 - 02.2023
Doctors Office Interpreter
FAMILY PRACTICE PHYSICIAN
01.2017 - 02.2022
Before and After School Care Assistant
Cesar Chavez Middle School
12.2016 - 06.2017
Cashier
Mcdonalds
09.2014 - 12.2016
Associate of Science - Social Sciences
Modesto Junior College
High School Diploma -
Grace M. Davis High School