Najhana Hunter
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
American Modern Insurance Group
Remote
04.2024 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
Claims Representative
Association Healthcare Management
Hybrid
02.2023 - 08.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
Fulfillment Associate
Amazon
12.2021 - 02.2023
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Guest Advocate
Target
06.2019 - 04.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Diploma -
Burnsville High School
Burnsville, MN06.2020
Skills
- Multitasking Abilities
- MS Office
- Credit Card Payment Processing
- Customer Service
Timeline
Customer Support Specialist
American Modern Insurance Group
04.2024 - Current
Claims Representative
Association Healthcare Management
02.2023 - 08.2023
Fulfillment Associate
Amazon
12.2021 - 02.2023
Guest Advocate
Target
06.2019 - 04.2021
Diploma -
Burnsville High School