Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naji Hines

Houston,TX

Summary

Organized and dedicated versatile medical professional that highly values timeliness and regularly drives to business deadlines. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Scheduler

Houston Methodist
12.2021 - Current
  • Performed 90+ calls daily to schedule and ensure accuracy of appointments.
  • Maintained & prioritized daily appointment calendars and meetings.
  • Act as backup for other administrative support staff as needed.
  • Trained up to 4 new staff monthly on hospital processes and procedures.
  • Receives, screens and transfers calls using appropriate telephone etiquette.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

CNA

Fleetnurse
02.2020 - 10.2022
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Worked with about 5 to 6 different nurses day to provide care to patients.
  • Supported needs of 10+ residents under long-term care.
  • Delivered high-quality care to patients in hospital facility.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained and organized office or non-drugs supplies to meet safety compliance, and stock inventory.

CNA

Fairview Southdale Hospital
04.2019 - 12.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported needs of 30 plus residents under long-term care.

Education

High School Diploma -

Roseville Area Senior High School
Roseville, MN
06.2018

Skills

  • Patient Flow
  • Medical Terminology
  • Eligibility Determinations
  • Patient Identification
  • Professional Telephone Skills
  • Insurance Company Knowledge
  • Customer Experience
  • Customer Satisfaction
  • Phone and Email Etiquette

Certification

  • CNA - Certified Nurse Assistant

Timeline

Patient Access Scheduler

Houston Methodist
12.2021 - Current

CNA

Fleetnurse
02.2020 - 10.2022

CNA

Fairview Southdale Hospital
04.2019 - 12.2020

High School Diploma -

Roseville Area Senior High School

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Naji Hines