Najia Duerr
Summary
Highly organized Dispatch Coordinator with relevant experience in logistics management and freight coordination. Strong ability to manage complex schedules, route planning, and customer service inquiries. Notable skills include problem-solving, collaboration, multitasking, and adaptability. Made significant impact by streamlining processes, improving efficiency in previous roles.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Modern Plumbing and Backflow
Raleigh
05.2023 - Current
- Coordinated daily dispatch schedules for plumbing and backflow services, ensuring timely service delivery.
- Utilized CRM to optimize route efficiency for field teams.
- Facilitated communication between technicians and clients for service updates, enhancing customer satisfaction.
- Ensured accuracy of data entry into dispatch system including load details, rates, client information.
- Resolved customer complaints through the practice of conflict resolution.
- Cultivated positive customer relationships through proactive follow-up communications.
- Pulled permits and coordinated local inspections.
- Finalized contracts for plumbing services after presenting detailed quotes to clients.
- Monitored phone queue and supported emails.
Front End Manager
Lowe's Home Improvement
Garner
08.2022 - 05.2023
- Oversaw front end operations, ensuring efficient customer transactions and service delivery.
- Trained and mentored cashiers on register systems and customer engagement techniques.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
- Resolved customer inquiries and issues, improving the overall shopping experience.
- Ensured compliance with company policies and procedures during daily operations.
- Conducted regular audits of cash drawers for accuracy and security measures.
- Maintained cleanliness and organization of the front end area for safety compliance.
- Cultivated strong customer relations and developed effective customer service standards.
- Reviewed employee performance and determined areas in need of improvement.
Education
Certified Process Technician - Bioworks
Wake Technical Community College
Raleigh, NCSkills
- Route optimization
- Customer relationship management
- Conflict resolution
- Permit coordination
- Attention to detail
- Time management
- Scheduling proficiency
- Work order preparations
- Verbal communication
- Prioritizing calls
- Fleet dispatching
- Written communication
- Customer service
- Schedule coordination
- Dispatch coordination
- Data accuracy
- Customer engagement
- Logistics coordination
Timeline
Dispatch Coordinator
Modern Plumbing and Backflow
05.2023 - Current
Front End Manager
Lowe's Home Improvement
08.2022 - 05.2023
Certified Process Technician - Bioworks
Wake Technical Community College