Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Najiib Maow

2323 N Cambridge Ave, Milwaukee

Summary

Experienced in IT support management with a working proficiency in programming languages, I contributed to enhancing operational efficiency at Mwest Express LLC. My background in website development, alongside the ability to collaborate effectively across departments, reflects both technical expertise and strong interpersonal skills, which helped drive user satisfaction and reduce operational costs. Possessing a solid foundation in telecommunications and computer hardware/software, installation, and maintenance, I am a motivated professional with a growing expertise in troubleshooting LAN and WAN systems. Known for delivering excellent customer service and IT support in both remote and client-facing roles, I approach tasks with a structured, methodical mindset and a commitment to continuous learning.

Overview

2
2
years of professional experience

Work History

IT Support

Mwest Express Llc
05.2024 - 08.2024
  • Developed strong relationships with internal departments such as Safety & fiance's improving operational efficiency.
  • Reduced operating expenses through effective negotiation of vendor contracts for office services such as IT support or cleaning services.
  • Enabled smoother transitions during equipment installations by collaborating closely with other departments such as IT support teams.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Maintained support for company website.
  • Created an shh tunnel to allow remote connection to office computer.
  • Installed and updated security system for community projects.

Assistant Employee Manager

Mwest Logistics Inc
05.2023 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • helped in assist company head in website development

Smoothie Maker

Tropical Smoothie Cafe
05.2022 - 06.2022
  • Prepared and served juices and blended drinks.
  • Collaborated with team members to optimize productivity during peak hours.
  • Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.

Education

Bachelor of Science - Computer Engineering

UW Milwaukee
3203 N Downer Ave, Milwaukee, WI
05.2028

High School Diploma -

Verona Area Highschool
234 Wildcat Wy, Verona, WI 53593
06.2024

Skills

  • First Line IT Support
  • IT Support Management
  • IT support experience
  • IT Support Services
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Data analysis and reporting
  • Programming languages (Python, Java)
  • Website development (HTML, CSS, JavaScript)
  • Trilingual
  • Troubleshooting and technical support

Languages

Somali
Native or Bilingual
American Sign Language
Limited Working
English
Native or Bilingual

Timeline

IT Support

Mwest Express Llc
05.2024 - 08.2024

Assistant Employee Manager

Mwest Logistics Inc
05.2023 - 09.2023

Smoothie Maker

Tropical Smoothie Cafe
05.2022 - 06.2022

Bachelor of Science - Computer Engineering

UW Milwaukee

High School Diploma -

Verona Area Highschool

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Najiib Maow