Sabrinah Armand
Levittown,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
04.2018 - Current
- Take care of customer-related issues
- Partner up with vendors on promotional products
- Properly manage store costs to maximize store profitability
- Train and development of new department Supervisors.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Operations Assistant Store Manager
Home Depot
03.2016 - 03.2018
- Took care all operational aspects of the store
- Assigned employees to specific duties to best meet the needs of the store
- Drove safety within the store and prevent shrinkage while bringing awareness on the importance of protection of assets
- Reported to the district manager regarding all store and staff issues.
Merchandising Assistant Store Manager
Home Depot
10.2013 - 02.2016
- Supervised associates in selling efforts, ensuring the stores in-stock position
- Maintained an appealing and organized store appearance
- Resolved customer issues and concerns
- Supported service needs for special orders and product sales.
Specialty Assistant Store Manager
Home Depot
04.2012 - 09.2013
- Coached and supported other team members
- Hired and trained new employees
- Maintained and monitored store inventory
- Ensured that the store was safe, clean, and presentable for customers.
Millwork Department Supervisor
Home Depot
07.2009 - 03.2012
- Supervised, trained, and developed and coach associates in Millwork
- Ensured overall success of the department
- Provided valuable input regarding merchandising decisions
- Stayed abreast of all new products on the market.
Sales Associate
Home Depot
06.2005 - 06.2009
- Greeted customers as they arrived at the store
- Provided customers with assistance of purchase options
- Lead customers to the appropriate department and assisted in locating items
- Took special orders and arranged for bought items shipment on accurate delivery processes.
Education
Business Management -
Essex County College
Newark, NJ06.2005
General Education Diploma -
West Side High School
Newark, NJ06.1999
Skills
- Reputable leadership skills
- Consummate professional
- Exemplary Customer Service skills
- Cost reduction strategist
- Cash machine operation for store sales
- Computer Proficient: Microsoft Word, Excel, and Power Point
Community Service
- Team Depot Captain for Non-profit organization through Home Depot that assists veterans on home projects and renovations and VFW locations.
- Serve as captain for Homer Fund which is a Home Depot organization that assists store associates in times of need.
References
Available upon request.
Timeline
Specialty Assistant Store Manager
Home Depot
04.2018 - Current
Operations Assistant Store Manager
Home Depot
03.2016 - 03.2018
Merchandising Assistant Store Manager
Home Depot
10.2013 - 02.2016
Specialty Assistant Store Manager
Home Depot
04.2012 - 09.2013
Millwork Department Supervisor
Home Depot
07.2009 - 03.2012
Sales Associate
Home Depot
06.2005 - 06.2009
Business Management -
Essex County College
General Education Diploma -
West Side High School
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