Najla Khass
Staten Island,NY
Summary
Proven leader with extensive experience in refugee resettlement and office management, notably with icna relief. Excelled in enhancing operational efficiency and productivity by implementing strategic process improvements and fostering team development. Skilled in documentation, reporting, and efficient resource allocation, achieving significant cost reductions and performance enhancements. Demonstrated expertise in marketing and partnership development, driving brand strategy and stakeholder engagement.
Overview
17
17
years of professional experience
Work History
Refugee Resettlement Manager
icna relief
Staten Island, NY
09.2020 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Office Manager
Knr Services
Staten Island, NY
01.2008 - Current
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Administration Coordinator
ICFAI University
Staten Island, NY
12.2015 - 08.2024
- Organized and maintained office filing systems, including electronic records.
- Monitored and ordered office supplies as needed.
- Coordinated travel arrangements for staff members, including flights, hotels, rental cars.
- Answered phones in a professional manner and directed calls to appropriate personnel.
- Greeted visitors and provided them with information or assistance as necessary.
- Ensured the accuracy of data entry into databases.
- Assisted with budget preparation activities by collecting financial data from various departments within the organization.
- Maintained confidential files pertaining to employee records, payroll information, taxes.
- Processed invoices for payment on a weekly basis.
- Compiled monthly reports detailing departmental activity.
Education
Associate of Business Administration -
Katherine Gibbs
Jersey City, NJ06-2002
Skills
- Marketing
- Documentation and reporting
- Brand Strategy Development
- Efficient Resource Allocation
- Schedule Coordination
- Partnership development
Languages
Arabic
Professional
English
Professional
Accomplishments
- community impact award
- improvement quality of life in refugees
Timeline
Refugee Resettlement Manager
icna relief
09.2020 - Current
Office Administration Coordinator
ICFAI University
12.2015 - 08.2024
Office Manager
Knr Services
01.2008 - Current
Associate of Business Administration -
Katherine Gibbs
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