Najla Muhammad
Fayette,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Acd Direct
Fayette, MS
01.2023 - Current
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Advised customers on purchasing decisions based on their individual needs.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Updated customer records in the CRM system accurately with each interaction.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Quality Construction LLC
Fayette, MS
01.2022 - 03.2023
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Process orders, and modifications; escalate complaints.
Hotel Reservation Agent
HotelPlanner
Remote
08.2022 - 12.2022
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Verify the guest's payment method
- Provide accurate information about local attractions and services
- Review accounts and charges with guests during the check-out process
- Process proper payment of guest accounts
- Enforce the rules and policies of the hotel.
Front Desk Receptionist/Administrative Assistant
SOS Graphics & Printing
Detroit, MI
01.2009 - 06.2015
- Correct spelling and grammar to ensure accuracy
- Operate fax machines, videoconferencing and phone systems, and other office equipment
- Use computers for spreadsheet, word processing, database management, and other applications
- Answer incoming calls, and inquiries; set appointments.
Restaurant Server
Fayette's Bakery & Coffee Shop
Fayette, MS
03.2006 - 04.2008
- Taking customers' food and drink orders
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and preparing the restaurant for special events
- Welcoming and sitting diners comfortably in the dining section
- Memorizing the menu and recommending appetizers, meals, and drinks from restaurant wine stock.
Education
Skills
- Customer Service
- Inbound Customer Service
- Problem Resolution
- Order Placement
Timeline
Customer Service Agent
Acd Direct
01.2023 - Current
Hotel Reservation Agent
HotelPlanner
08.2022 - 12.2022
Customer Service Representative
Quality Construction LLC
01.2022 - 03.2023
Front Desk Receptionist/Administrative Assistant
SOS Graphics & Printing
01.2009 - 06.2015
Restaurant Server
Fayette's Bakery & Coffee Shop
03.2006 - 04.2008
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