Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najma Shariff

San Diego,United States

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Department Supervisor

JCPenney
San Diego , CA
11.2018 - 07.2023
  • Provided sales feedback to management to address concerns in sales reports.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Increased department sales by 10%
  • Oversaw daily operational performance of task team.
  • Designed and built over 10 displays to generate customer interest in store merchandise.
  • Created employee schedules to align coverage with forecasted demands.

HR Assistant

JCPenney
San Diego , CA
06.2015 - 10.2018
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Receptionist Administrator

Hafsa Healthcare
Minneapolis, MN
02.2011 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for prospective clients.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed company data entry systems, resulting in 40% increase in system-wide efficiency

Education

Associate Degree -

San Diego Mesa College
San Diego, CA
02.2018 - 12.2021

Skills

Leadership competency

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Timeline

Department Supervisor

JCPenney
11.2018 - 07.2023

Associate Degree -

San Diego Mesa College
02.2018 - 12.2021

HR Assistant

JCPenney
06.2015 - 10.2018

Receptionist Administrator

Hafsa Healthcare
02.2011 - 05.2015

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Najma Shariff