NAJULLAH NURRIDIN
Middletown,CT
Summary
Results-driven property management professional with hands-on experience overseeing 400+ residential units. Adaptable and collaborative, with proven expertise in managing day-to-day operations, coordinating administrative tasks, and supporting staff performance to ensure smooth property operations. Recognized for fostering team productivity and morale while enhancing resident satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
BLT Management
Stamford, CT
12.2025 - Current
- Oversaw rent collection processes, including payment reminders, check batching, ledger reconciliations in AppFolio, and initiation of eviction actions for delinquent accounts in compliance with policy.
- Supported the Area Manager in optimizing operations for a six-building residential portfolio (1,874 units), with direct management responsibility for three buildings totaling 817 units.
- Communicated regularly with residents regarding rent obligations and conducted meetings to address financial concerns and payment challenges.
- Documented and escalated incident reports to leadership/ownership, coordinating responses to maintenance emergencies and providing updates on police/emergency medical service site visits.
- Prepared and maintained daily leasing activity reports, tracking property traffic, rental applications, and application outcomes.
- Oversaw end-of-lease procedures by assessing chargebacks, reconciling accounts, and issuing accurate final statements to former residents.
- Partnered with the maintenance team to expedite work order completion, improving service response times and enhancing resident satisfaction.
- Onboarded new staff on operational procedures and customer service standards to ensure consistent service delivery.
Assistant Community Manager
RPM Living
Dallas, TX
07.2023 - 01.2025
- Supported Property Manager in optimizing operations for a 433-unit property, improving efficiency and resident satisfaction.
- Managed evictions and legal proceedings, representing the property in court.
- Oversaw lease administration, renewals, and reporting using Yardi.
- Enhanced property visibility through SOCi-managed social media campaigns.
- Strengthened resident relations by addressing concerns promptly, maintaining high occupancy.
- Managed resident email communications for updates and events.
- Monitored market trends to optimize pricing and lease strategies.
- Partnered with maintenance to accelerate work order completion, improving service response times.
Leasing Associate
RPM Living
Dallas, TX
09.2022 - 07.2023
- Boosted occupancy rates at a 253-unit property through effective leasing strategies.
- Enhanced property tours and lease applications using targeted digital marketing techniques.
- Processed rental applications, background checks, and generated lease agreements, ensuring 100% compliance with housing regulations.
- Organized engaging resident events, fostering community spirit and increasing tenant retention.
- Partnered with maintenance to accelerate work order completion, improving service response times.
- Addressed resident concerns swiftly, maintaining strong relationships and exceptional service quality.
Shift Supervisor
Starbucks
Albuquerque, NM
03.2017 - 04.2021
- Led daily operations and team of 10+ baristas, optimized scheduling, and maintained quality standards while driving customer satisfaction through service excellence.
- Mentored new hires, coordinated shift transitions, and fostered positive team dynamics while ensuring store operations met corporate standards.
- Managed inventory control, cash handling, and store security protocols while maintaining accurate documentation and compliance with food safety regulations.
- Streamlined workflow processes during peak hours to enhance service efficiency and reduce customer wait times.
- Resolved customer concerns and coached team members on beverage preparation standards while maintaining store cleanliness and presentation.
Education
High School Diploma -
Bryan Adams High School
DallasBBA - Business Administration
University of New Mexico
Albuquerque, NMSkills
- Yardi, AppFolio, RealPage, RentCafe
- Entrata, Blue Moon, SOCi, Okta, Microsoft Office
- Resident Account Oversight
- Lease Administration
- Financial Reporting
- Eviction Process
- Community Event Coordination
- Resident Retention & Engagement
- Vendor Relations
- Budget Management
- Problem Solving
Accomplishments
Dean's List (Top 10%), 2021-2022
Timeline
Assistant General Manager
BLT Management
12.2025 - Current
Assistant Community Manager
RPM Living
07.2023 - 01.2025
Leasing Associate
RPM Living
09.2022 - 07.2023
Shift Supervisor
Starbucks
03.2017 - 04.2021
High School Diploma -
Bryan Adams High School
BBA - Business Administration
University of New Mexico