TIFFANIE DESSAU
Baltimore,MD
Summary
Resourceful and results-driven Property Manager with a strong track record in residential and commercial real estate. Proven ability to increase occupancy (+21%) and reduce delinquency (-38%) while enhancing tenant experience and operational efficiency. Certified in Fair Housing, Leasing, and Maintenance practices, with advanced proficiency in MRI, Yardi, Entrata, Microsoft Suites, and RealPage. Known for precision in lease compliance, rent revenue optimization, and collaborative leadership.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
GY Properties
Anne Arundel County, MD
08.2025 - Current
- Process and evaluate applications based on applicant screening criteria.
- Apply and maintain a balanced monthly collection process by using consistent communication with delinquent accounts, partnering with legal team, and utilizing EWRIT for a timely/effective filing process.
- Assist property manager with budget and financial by making sure all day to day data entry is accurate and reliable.
- Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, resident events, and other services.
- Mediated employee conflicts and investigated policy violations to foster a positive work environment.
- Increased lease renewal rate by 25% and reduced delinquency by 43%, contributing to a 21% increase in property-level NOI
Property Administrator
St John Properties, INC.
Windsor Mill, Maryland
01.2024 - 10.2024
- Abstract and interpret lease agreements, amendments, and subleases to maintain accurate records.
- Increased on-time rent payments by 43% by increasing direct communication via phone calls and email and by utilizing payment plans where necessary.
- Set up and update tenant information, lease status, and critical dates in MRI systems.
- Track and manage critical lease dates (expiration, renewals, rent increases, notices, etc.) and work with property managers to ensure timely issuance of required notices.
- Maintain accurate rent rolls for properties, ensuring all data is correct and accurate at all times.
- Support lease compliance by ensuring lease obligations such as insurance, operating expense and CAM payments, tenant reimbursements, and required reporting are met.
Assistant Property Manager
The Dolben Company
Towson, Maryland
05.2021 - 12.2023
- Maintain accurate resident information in Entrata and MRI softwares.
- Update on a daily basis all rents, deposits and application fees received from residents; issue appropriate notices when necessary (i.e. late payments, eviction notices, returned checks and memos).
- Implemented a more efficient and consistent collections process that resulted in a decrease rent delinquency by 38%.
- Planned and hosted residential events and vendor collaborations.
- Helped cut vacancy turnaround time by 20% by coordinating closely with maintenance and leasing teams.
- Partnered with property manager on monthly reports concerning notices to vacate, vacancy reports, activity reports, etc.
Leasing Agent
Morgan Properties
Anne Arundel County, MD
01.2018 - 05.2021
- Achieved and exceeded monthly leasing goals through proactive prospecting and closing strategies.
- Increased tour conversions by executing multitouch follow-up strategies, turning 45% of digital leads into property visits.
- Follow up to every prospect within 24 hours of a property tour.
- Improved appointment-to-lease conversion by 30%.
- Met monthly outreach goals by launching open house events that increased local engagement and lead generation.
Education
Business Administration
The Community College of Baltimore County
Catonsville, MDSkills
- Lease Compliance & Property Operations
- Tenant Relations & Conflict Resolution
- Vendor & Maintenance Coordination
- Fair Housing, Maintenance, Leasing Certified
- Section 8
- Rent Collection & Delinquency Reduction
- Budget Oversight, Marketing, & Financial Reporting
- NOI & ROI
- MRI, Yardi, Entrata, Rentcafe, Appfolio, RealPage, Resident Verify, EWRIT, Microsoft Suites
Timeline
Assistant Property Manager
GY Properties
08.2025 - Current
Property Administrator
St John Properties, INC.
01.2024 - 10.2024
Assistant Property Manager
The Dolben Company
05.2021 - 12.2023
Leasing Agent
Morgan Properties
01.2018 - 05.2021
Business Administration
The Community College of Baltimore County