Nataliia Burtnyk
New York,NY
Summary
Experienced residential property management professional with 14 years of industry experience spanning leasing, lease administration, resident relations, and daily property operations. Skilled in lease-up execution, delinquency monitoring and reporting, rent collection, legal coordination, and policy enforcement, with a strong understanding of Fair Housing regulations and affordable housing requirements. Proven ability to establish operational procedures, train teams, resolve resident concerns, and balance revenue protection with resident satisfaction. Recognized for strong communication, sound judgment, attention to detail, and the ability to build positive relationships with residents, vendors, and colleagues.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Property Manager
Grubb Properties
New York, New York
04.2025 - Current
- Played a key role in the lease-up and launch of a residential building, establishing building policies, operational procedures, service standards, and resident communication protocols from the ground up.
- Independently managed resident complaints, concerns, and escalations, serving as the primary point of contact for resident relations and contributing to a 4.7-star building review rating.
- Onboarded, and trained leasing and concierge teams, establishing operational procedures, service expectations, and resident communication standards.
- Coordinated daily building operations, independently resolving operational issues and collaborating with leasing, concierge, maintenance, and management teams to ensure smooth property operations.
- Developed and implemented move-in and move-out procedures, resident welcome letters, building rules, and onboarding requirements to deliver a consistent and professional resident experience.
- Coordinated vendor setup, maintenance requests, property inspections, and service follow-ups to support building upkeep and timely issue resolution.
- Prepared weekly delinquency reports and monthly property reports, monitored outstanding balances, and collaborated with the legal team on rent demands, eviction proceedings, and delinquency follow-up.
- Processed resident bond claims and rent reimbursement requests, coordinating required documentation and follow-up to support timely claim resolution.
- Supported leasing operations, lease administration, renewals, occupancy coordination, and resident move-ins and -outs to facilitate efficient property operations.
- Generated additional property revenue by coordinating amenity space rentals for resident events, balancing space utilization with building policies and the resident experience.
- Applied building policies consistently by ensuring applicable violation and move-out fees were assessed fairly, promoting resident accountability while preserving positive resident relations and overall building sentiment.
- Managed invoice tracking, filing, and submission to the accounting team while supporting building safety, policy enforcement, and operational compliance.
Leasing Professional
Greystar Property Management
New York, NY
11.2022 - 04.2025
- Conducted engaging property tours, showcasing amenities and providing detailed information to prospective tenants.
- Successfully encouraged prospective tenants to submit applications, resulting in a 100% approval rate through meticulous rental eligibility checks.
- Managed end-to-end leasing processes, from preparing and obtaining signatures on leases to collecting first payments and move-in documents.
- Handled lease renewals, negotiations, and lease terminations in a timely and accurate manner.
- Consistently maintaining a 95% occupancy rate through effective prospect conversion and lease renewal processes.
- Maintained accurate records of correspondence with and from prospects and residents.
- Escalated critical issues to the property manager to deliver immediate resolution.
- Utilized property management software to streamline operations, track lease agreements, and generate reports.
- Cultivated and sustained positive relationships with residents, fostering a positive living experience. Implemented initiatives to elevate resident satisfaction levels resulting in a collection of numerous 5-star reviews for outstanding service.
- Coordinated maintenance requests efficiently, ensuring timely fulfillment for resident satisfaction.
- Sourced, negotiated contracts, and managed relationships with vendors, overseeing performance within budget constraints.
- Generated and presented regular reports on property performance and operations for informed decision-making.
- Implemented and enforced property policies and procedures to maintain regulatory adherence.
- Actively contributed insights and solutions in team meetings to enhance overall property performance and resident satisfaction.
- Significantly contributed to the onboarding process, actively engaging in new team member orientation and training. Offered hands-on guidance, shared institutional knowledge, and cultivated a welcoming environment to facilitate a seamless integration experience.
Licensed Real Estate Salesperson
AZ Realty NYC
New York, NY
11.2017 - 11.2022
- Compared properties with similar available and recently rented properties in neighboring areas to determine the comparative market price.
- Generated lists of properties comparable with my landlord's properties.
- Set leasing and marketing strategy for the property.
- Determined the client's eligibility according to the company's requirements by interviewing via phone/email or in person.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Inspected apartments prior to resident move-in, ensured apartments are in move-in-ready condition, and scheduled any outstanding items to be addressed with the maintenance team.
- Encouraged prospective tenants to fill out applications after property tours.
- Verified application information, completed application screening, and did background checks.
- Prepared lease paperwork and obtain signatures and first payments from new residents.
- Updated job knowledge by participating in educational opportunities, and studying market changes.
- Maintained accurate records of correspondence with and from tenants.
- Kept in touch with clients, sent birthday/holiday cards, and follow-up emails.
- Created marketing materials and mailing lists.
- Prepared weekly traffic reports for the landlords, with a number of showings and feedback from visitors.
- Applied various methods to build a client base, including networking, email, and social media.
- Escalated critical issues the to property manager to deliver immediate resolution.
- Contacted and followed up with tenants on renewal notices.
- Worked closely with the landlords of the properties.
Licensed Real Estate Salesperson/Assistant Manager
Compass
02.2014 - 11.2017
Education
Workshop - Digital Marketing
General Assembly
New York, NY02.2017
Bachelor of Science - Marketing
TERNOPIL' IVAN PULYUY STATE TECHNICAL UNIVERSITY
Ukraine06.2010
Skills
- Property Operations
- Lease Administration
- Resident Relations
- Delinquency Management
- Property Reporting
- Rent Collection
- Fair Housing Compliance
- Affordable Housing
- Legal Coordination
- Vendor Coordination
- Invoice Processing
- Team Training
- Lease-Up & Occupancy
- Conflict Resolution
- Revenue Generation
- Policy Enforcement
Certification
- Real Estate Salesperson License - 2013
- Microsoft Excel - Excel from Beginner to Advanced - 2022
- Google Analytics for Beginners, certified by Google Analytics Academy - 2020
Timeline
Assistant Property Manager
Grubb Properties
04.2025 - Current
Leasing Professional
Greystar Property Management
11.2022 - 04.2025
Licensed Real Estate Salesperson
AZ Realty NYC
11.2017 - 11.2022
Licensed Real Estate Salesperson/Assistant Manager
Compass
02.2014 - 11.2017
Bachelor of Science - Marketing
TERNOPIL' IVAN PULYUY STATE TECHNICAL UNIVERSITY
Workshop - Digital Marketing
General Assembly