Najwa Abouchcharif
Team Educator
San Pedro,CA
Summary
Reliable employee offering excellent communication and good judgment. Proactive professional with more than 10 years of experience working in fast-paced environments. Enthusiastic in accomplishing tasks efficiently, anticipating customer and business needs. Client-engaging with energetic personality and skills. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Prepared Foods Team Educator
Whole Foods Market
Redondo Beach, CA
06.2019 - Current
- Ensure positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
- Participated in educational opportunities to increase product knowledge.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Maintained knowledge base of company pricing, products and services.
- Maintained proper signage and pricing information for displays, cases and counters.
- Maintained high level of efficiency in fast-paced work environment.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed growth strategies for new and existing employees.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Recruited, hired and trained multiple new team members.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Administrative Assistant
International Registries, Inc
Long Beach, CA
04.2018 - 03.2019
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Maintained staff directory and company policy handbook for human resources department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Created detailed expense reports and requests for capital expenditures.
- Handled client correspondence and tracked records to foster office efficiency.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Bank Teller
Wells Fargo
Palos Verdes Peninsula, CA
10.2015 - 08.2018
- Tending to clients by answering questions, processing transactions, and assisting them with other bank business while also handling clerical and administrative duties.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Marketing/Technical Assistant
Builder Boy Construction
Signal Hill, CA
09.2017 - 03.2018
- Role was to sort and support work of lead marketing manager on projects that were directed specifically at maximizing company profits.
- Developing sales strategies and marketing campaigns.
- Fulfilled tech support, which included supporting and maintaining in-house computer systems, desktops, etc.
- Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
- Liaised with vendors and third-party support staff, serving as point-man for support requests.
- Maintained clean reception area to promote positive, professional environment for clients.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as corporate liaison for finance, IT and marketing departments.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Managed Google calendar and recommended adjustments based on demand.
Education
Associate of Science - Social Psychology
EL CAMINO COMMUNITY COLLEGE
Torrance, CA 08.2014 - 06.2016
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA 09.2010 - 08.2014
Skills
Product merchandising
Efficient customer service expert
Inventory oversight
Strategic selling
Marketing strategy
Multitasking abilities
Excellent communication
Leadership
Timeline
Prepared Foods Team Educator
Whole Foods Market
06.2019 - Current
Administrative Assistant
International Registries, Inc
04.2018 - 03.2019
Marketing/Technical Assistant
Builder Boy Construction
09.2017 - 03.2018
Bank Teller
Wells Fargo
10.2015 - 08.2018
Associate of Science - Social Psychology
EL CAMINO COMMUNITY COLLEGE
08.2014 - 06.2016
High School Diploma -
Palos Verdes High School
09.2010 - 08.2014