Nakayla Purnell
Kittrell,North Carolina
Summary
Dynamic and reliable professional with a strong work ethic and exceptional customer service skills honed at Cracker Barrel Restaurant. Proven ability to enhance guest satisfaction through positive interactions and team collaboration. Experienced in multitasking and maintaining accuracy in fast-paced environments, ensuring efficient service delivery and operational excellence.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Restaurant
06.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Supported team members during busy shifts, ensuring efficient service delivery and guest satisfaction.
- Learned daily menu items and specials to effectively communicate offerings to guests.
- Adapted quickly to changing priorities in fast-paced environment while maintaining focus on quality service.
Cashier
Walmat Supercenter
05.2021 - 03.2023
- Processed transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Specimen Processor
Mako Medical Laboratories
01.2021 - 04.2022
- Processed biological specimens with precision, ensuring adherence to safety protocols and laboratory standards.
- Operated laboratory equipment for specimen handling, including centrifuges and automated analyzers.
- Maintained accurate records of specimen processing, contributing to improved laboratory efficiency and data integrity.
- Collaborated with clinical staff to prioritize specimen testing based on urgency and patient needs.
Education
No Degree - Medical Assistant
Vance-Granville Community College
Henderson, NC07-2025
Vance County Highschool
Henderson NC05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Team collaboration
- Positive guest interactions
- Team member support
- Positive and professional
- Warm and friendly
- Reliable and responsible
- Team player
- Multitasking Abilities
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Timeline
Server
Cracker Barrel Restaurant
06.2023 - Current
Cashier
Walmat Supercenter
05.2021 - 03.2023
Specimen Processor
Mako Medical Laboratories
01.2021 - 04.2022
No Degree - Medical Assistant
Vance-Granville Community College
Vance County Highschool
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