Nakeia Bullard
Smyrna,GA
Summary
Detail-oriented Assistant Manager offers more than [4]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Open and positive communication with calm and level-headed approach to managing routine needs and meeting special challenges. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Lane Bryant
Atlanta, GA
10.2023 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delivery Courier
DoorDash
Marietta, GA
10.2022 - Current
- Communicated effectively with dispatch regarding delivery progress and route detours
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Answered customer questions on courier features of service, keeping customers informed about company and services.
Sales Floor Lead
Dollar General Store
Marietta, GA
08.2022 - 07.2023
- Maximized sales by keeping designated areas tidy, fully stocked and correctly priced
- Reset store displays for special events and seasonal merchandise changes alongside the manager
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Provided support to other departments such as stocking shelves and helping customers find items in the store when needed.
Assistant Manager
Gordmans
Cedar Rapids, IA
11.2020 - 12.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
Supervisor
Lane Bryant
Cedar Rapids, IA
07.2017 - 01.2019
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customer complaints and adjusted policies to meet changing needs
- Trained new team members in cash register operation, stock procedures and customer services
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Prepared cash deposits and balanced store safe for opening and closing of business
Education
High School Diploma -
Washington High School
05.2015
Skills
- Loading and Unloading Materials
- Customer Service
- Attention to Detail
- Good Work Ethic
- Product and Service Knowledge
- Time Management
- Retail Space Planning
- Business Development
- Recruiting and interviewing
- Sales forecasting
- Coaching and mentoring
- Multitasking and organization
- Workplace safety compliance
- Sales strategies
Education and Training
Cedar Rapids
Timeline
Assistant Manager
Lane Bryant
10.2023 - Current
Delivery Courier
DoorDash
10.2022 - Current
Sales Floor Lead
Dollar General Store
08.2022 - 07.2023
Assistant Manager
Gordmans
11.2020 - 12.2021
Supervisor
Lane Bryant
07.2017 - 01.2019
High School Diploma -
Washington High School
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