Nakeia Johnson
Katy,TX
Summary
Detail-oriented and highly motivated Dental Financial Coordinator with 2 year of experience in dental insurance processing, patient billing, treatment planning, and front-desk operations. Known for delivering excellent customer service while effectively handling financial transactions, scheduling, sterilization protocols, and basic radiology support. Proven track record of increasing office revenue through strategic planning and patient engagement.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Hesed Orthodontics
Katy, TX
12.2023 - Current
- Verified patient insurance benefits and ensured accuracy of claims submissions.
- Collected co-pays, managed patient billing, and offered flexible payment solutions.
- Provided precise treatment estimates to patients, improving case acceptance rates.
- Scheduled appointments, optimized provider availability, and reduced no-show rates.
- Assisted in instrument sterilization following strict infection control protocols.
- Supported dental team in taking and processing basic dental radiographs (as permitted).
- Delivered outstanding customer service and resolved billing questions with professionalism.
- Managed daily financial reports and improved collections, contributing significantly to office profitability.
Customer Service Supervisor
Flex Check Inc
Houston, TX
01.2020 - 02.2023
- Supervised daily operations to enhance customer satisfaction and service quality.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Implemented improved workflows that streamlined customer service processes and reduced response times.
- Monitored performance metrics to ensure adherence to service level agreements and company standards.
- Resolved escalated customer issues, ensuring timely and satisfactory outcomes while maintaining positive relationships.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained accurate records of all customer interactions, ensuring proper documentation for future reference or analysis purposes.
Customer Service Manager
Taco Bell
Houston, TX
12.2014 - 03.2020
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Developed menus in alignment with seasonal trends, enhancing customer satisfaction.
- Implemented quality control measures to maintain high standards of food presentation and taste.
- Facilitated communication between kitchen staff and management for improved workflow efficiency.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
Education
High School Diploma -
Hank High School
El Paso, TXSkills
- Dental Insurance Verification & Billing
- Patient Payment Processing
- Treatment Plan Estimation
- Scheduling & Calendar Management
- Customer Service Excellence
- Time Management
- Problem Solving & Conflict Resolution
- Money Management & Revenue Growth
- Instrument Sterilization & Infection Control
- Dental Radiology (X-rays Assistance)
- HIPAA & OSHA Compliance
Timeline
Treatment Coordinator
Hesed Orthodontics
12.2023 - Current
Customer Service Supervisor
Flex Check Inc
01.2020 - 02.2023
Customer Service Manager
Taco Bell
12.2014 - 03.2020
High School Diploma -
Hank High School