Nakeisha Byfield-Williams
Cincinnati
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to customer requests or concerns and addressing with prompt responses. Very good team player, dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Fairfield Inn & Suites by Marriot
Cincinnati
03.2023 - Current
- Responsible for checking in and out of guests.
- Managing reservations.
- Accepting and making phone calls.
- Answering inquiries and ensuring a positive guest experience.
Customer Care Representative
Hinduja Global Solutions, HGS
Kingston
10.2020 - 03.2023
- Negotiate patient bills with medical providers.
- Accepting and making phone calls.
- Sending and receiving emails.
Education
High School Diploma -
Waterford High School
Jamaica07-2003
Skills
- Telephone etiquette
- Problem solving
- Customer service
- Effective communication
- Time management
- Office administration
Accomplishments
- 1st place certificate for top customer service agent.
Timeline
Front Desk Clerk
Fairfield Inn & Suites by Marriot
03.2023 - Current
Customer Care Representative
Hinduja Global Solutions, HGS
10.2020 - 03.2023
High School Diploma -
Waterford High School
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