Nakeisha Smith
Atlanta,GA
Summary
Proven leader and efficient multitasker, I significantly enhanced customer satisfaction and team productivity at Mackii by implementing effective workflows and fostering a team player mentality. Skilled in reservation management and insurance understanding, my tenure at Enterprise Rent-A-Car saw a notable increase in revenue through strategic upselling.
Overview
6
6
years of professional experience
Work History
Car Rental Agent
Enterprise Rent-A-Car
Atlanta,Ga
09.2019 - 02.2020
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Shift Supervisor
HMS Host
Atlanta,Ga
10.2018 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Supervisor
Mackii
Atlanta,Ga
04.2014 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Team player mentality
- Reservation Management
- Policy comprehension
- Insurance understanding
- Strong multitasking
Languages
English
Native or Bilingual
Timeline
Car Rental Agent
Enterprise Rent-A-Car
09.2019 - 02.2020
Shift Supervisor
HMS Host
10.2018 - 08.2019
Supervisor
Mackii
04.2014 - 10.2018