NaKendra McCarty
Mattoon,IL
Summary
Proven Sales Manager with a track record of boosting sales revenue through strategic planning and relationship building, notably at Maurices. Skilled in sales team training and KPI tracking, I excel in fostering client relationships and leading teams to exceed sales targets. My approach combines analytical problem-solving with a positive demeanor, driving significant client satisfaction and loyalty.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Manager
Maurices
06.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Associate
Rue21
08.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Crew Member
McDonald's Restaurant
02.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Mattoon Highschool
Mattoon, IL05-2025
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Goal setting
- Sales coaching
- Rapport and relationship building
- Analytical problem solver
- KPI tracking
Certification
- EIU Business EXPO, Easter Illinois University Business Course.
- Project Management, by GOOGLE certifications, through ELEVATE.
Timeline
Sales Manager
Maurices
06.2024 - Current
Sales Associate
Rue21
08.2023 - 05.2024
Crew Member
McDonald's Restaurant
02.2023 - 08.2023
- EIU Business EXPO, Easter Illinois University Business Course.
- Project Management, by GOOGLE certifications, through ELEVATE.
High School Diploma -
Mattoon Highschool
Similar Profiles
Brenna MelvinBrenna Melvin
Assistant Manager at MauricesAssistant Manager at Maurices
Emilie HaesslerEmilie Haessler
Stylist at MauricesStylist at Maurices
Keria BarrKeria Barr
Assistant Manager at MauricesAssistant Manager at Maurices