Nakesha Moore

• Managed store appearance, including merchandising and displays, signage, decorations and cleaning

• Conducted Monthly performance reviews to organize training and development for staff
• Set and administered annual operating budget, consistently maintaining controls and preventing overages
• Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
• Conducted yearly staff evaluations and determined staff promotions, realignments and reductions in force as necessary
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.

• Managed inventory control, cash control and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
• Planned and prepared workflow schedules, delegating tasks for 8-member team
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.