Nakia Aubrey
CHICK-FIL-A
Venus ,TX
11
years of professional experience
Executive Director of Organizational Development leading multi-unit leadership strategy, talent development, and employee engagement across two locations. Partners with franchise leadership and directs 15+ leaders per week through director coaching, 30/60/90-day development planning, and cross-functional accountability for hospitality, catering, human resources, training, delivery, and operations. Built employee listening rhythms through quarterly evaluations, engagement surveys, peer recognition, and culture events that support approximately 200 employees and 60 leaders.
Work History
Executive Director of Organizational Development, Multi-Unit
1 Year- Lead organizational development across two locations supporting approximately 200 employees and approximately 60 current leaders.
- Direct and coach directors across Hospitality, Catering, Human Resources, Training, Delivery, and Operations.
- Align cross-functional priorities, leadership accountability, and business performance with executive partners.
- Partner with the franchise Operator on long-term planning, people strategy, operational priorities, and resource decisions.
- Lead director development planning, 30/60/90-day reviews, coaching, and leadership accountability.
- Established quarterly employee evaluations and engagement surveys to strengthen feedback and guide culture initiatives.
- Launched "Safe Space with Kia" and "Culture Rulez" initiatives, adding peer recognition, development conversations, and team-building events.
Executive Director, Front of House Operations, Culture & Development
2 Years 10 Months- Hosted 10+ visiting operations teams annuallyand presented leadership and operational practices.
- Led front-of-house operations with consistent focus on service quality, team coordination, and daily execution.
- Strengthened leadership development efforts by coaching managers and reinforcing clear performance expectations.
- Supported workplace culture through employee listening, engagement feedback, and practical development initiatives.
Catering Director & Delivery Director
2 Years- Grew delivery division revenue from approximately $466K in annual revenue to $1M within one year.
- Coordinated catering and delivery operations to balance service priorities, route timing, and customer handoffs.
- Applied leadership development and performance coaching to strengthen manager capability and team accountability.
- Aligned executive collaboration with talent strategy and workforce planning to support staffing decisions and growth.
Nighttime Kitchen Director & Catering Director
2 Years- Coordinated nightly kitchen operations to support smooth service and consistent team coverage.
- Directed catering preparation and fulfillment to maintain quality standards and on-time delivery expectations.
- Trained new team members on kitchen procedures, role expectations, and closing routines.
- Reviewed shift coverage needs and adjusted assignments to support busy service periods.
Nighttime Kitchen Manager
8 Months- Reduced 5+% of kitchen workflow bottlenecks each shift by streamlining prep handoffs and closing procedures.
- Processed 30+ catering orders per week while coordinating timing, packaging, and accurate order completion.
- Managed nightly kitchen operations to keep food preparation, cleanup, and closeout tasks on schedule.
- Coordinated station coverage during busy periods to maintain smooth service and timely order completion.
- Monitored food preparation standards to support consistent quality across all late-night menu items.
- Supervised closing procedures to keep equipment, prep areas, and storage spaces clean and organized.
Cashier
11 Months- Provided courteous checkout service and answered basic customer questions at the register.
- Verified item prices, scanned merchandise, and corrected register errors before finalizing sales.
- Kept checkout lines moving by working efficiently during peak store traffic.
- Followed store policies for cash control, refunds, and customer payment methods.
Crew Member
7 Months- Maintained clean dining and work areas to support a safe, welcoming customer experience.
- Assisted teammates during peak periods to keep service moving and reduce customer wait times.
- Checked food orders for accuracy before handoff to minimize remakes and service delays.
- Restocked supplies and ingredients throughout the shift to support continuous kitchen operations.
Sales Associate / Crew Member
1 Year 4 Months- Assisted customers with product location, basic questions, and general store navigation throughout shifts.
- Maintained clean checkout and sales areas to support a safe, welcoming shopping environment.
- Replenished merchandise displays to keep high-traffic areas organized and visually appealing.
- Handled returns and exchanges by following store procedures and verifying item conditions.
Education
MBA - Leadership
Bachelor of Arts - Psychology
Associate of Science - Psychology
Skills
Organizational development
Leadership development
Talent strategy
Employee engagement
Performance coaching
Succession development
Change management
Workforce planning
Performance management
Competency modeling
Employee listening
Culture strategy
Facilitation
Executive collaboration
Timeline
Executive Director of Organizational Development, Multi-Unit
CHICK-FIL-A
11.2025 - CurrentRead More
Executive Director, Front of House Operations, Culture & Development
CHICK-FIL-A
01.2023 - 11.2025Read More
Catering Director & Delivery Director
CHICK-FIL-A
01.2021 - 01.2023Read More
Nighttime Kitchen Director & Catering Director
CHICK-FIL-A
01.2019 - 01.2021Read More
Nighttime Kitchen Manager
CHICK-FIL-A
05.2018 - 01.2019Read More
Cashier
Walmart
06.2017 - 05.2018Read More
Crew Member
Raising Cane’s
11.2016 - 06.2017Read More
Sales Associate / Crew Member
Target
07.2015 - 11.2016Read More
Lamar University
MBA from Leadership
Read More
University of North Texas at Dallas
Bachelor of Arts from Psychology
Read More
Navarro College
Associate of Science from Psychology
Read More