Nakia Bingham

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• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built relationships with customers to encourage repeat business.
• Prioritized helping customers over completing other routine tasks in store.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Created promotional campaigns to boost sales and drive customer loyalty.
• Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
• Improved monthly sales with successful marketing, sales and customer relations approaches.
• Researched and developed new products to meet customer demands.
• Analyzed customer feedback to identify areas of improvement in online shopping experience.
• Tested website features and functionality for optimal performance.

• Researched product's technical specifications and accurately communicated information.
• Continually expanded knowledge of Product or Service product line.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Assisted with demonstrations for Product or Service to showcase functionality.