Nakia Crowder
Dallas,TX
Summary
Upbeat and flexible Customer service associate with over 10 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced professional environment. Energetic Elementary School Teacher with a number of classroom experience involved in all levels and subjects of student development.
Overview
11
11
years of professional experience
Work History
Sales Associate Team Leader
Home Depot
Dallas, TX
03.2015 - Current
- Processed all sales transactions accurately and in a timely fashion
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Answered customers' questions and addressed problems and complaints in person and via phone
- Informed customers about all product lines and services offered by the company.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Teacher III
ParaprofessionalEducator
11.2013 - 05.2016
- Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students
- Kept the classroom and students on task
- Graded papers, made copies and uploaded grades for the students
- Completed tutoring sessions and workshops with students and colleagues
- Always made sure everyone was on task and never left behind.
Head Start
09.2012 - 09.2013
- Performed student background reviews to develop tailored lessons based on student needs
- Completed a lesson plans and followed by it every day
- Educating children from ages 3-5
- Making sure they were learning life lessons as well as their fundamentals.
Education
Associate of Arts - Criminal Science
Cedar Valley Community College
Lancaster, TX06.2010
High School Diploma: All - undefined
Autumn Woods
Dallas, TX2003
Skills
- Organized
- Detail-oriented
- Strong communication skills
- Personnel training and development
- Superb sales professional
- Flexible schedule
- Time management
- Excellent communication skills
- Order Processing
- Customer Satisfaction
Accomplishments
- Exceeded monthly quota numorous times.
- Business Development - Initiated two key partnerships which resulted in 5 revenue growth.
- Design - Responsible for creative design for prominent specialty.
- Increased productivity 20% by implementing several process improvements.
Timeline
Sales Associate Team Leader
Home Depot
03.2015 - Current
Teacher III
ParaprofessionalEducator
11.2013 - 05.2016
Head Start
09.2012 - 09.2013
Associate of Arts - Criminal Science
Cedar Valley Community College
High School Diploma: All - undefined
Autumn Woods