NAKIA Dunlap

• Serve as direct manager for clinic location RBT staff

• Oversee performance management system for direct reports, coordinating process

between Ops, Clinical, and HR departments.

• Prepare for clinic visits in conjunction with Clinical Director

• Conduct internal Operations RBT interviews and make hiring recommendations in

conjunction with Clinical Director

• Complete weekly audit of billing and timecard approvals

• Plan, manage, and maintain daily treatment schedule including appointments in Central

Reach and excel

• Respond to and resolve operational requests and issues with families

• Take inventory and update order list for office supplies as needed

• Analyze all operational processes and forward suggestions for improvement to

Operations Support Manager

• Complete monthly expense reports for EBH purchases

• Great the members and non-members
• Import members informations into data base for: memberships, program registrations and sports registrations
• Set up memberships and take different payment methods
• File had copy of members and non-members I informations needed for registration
• Analyze and solve any questions or concerned the members may have on their accounts or with working out system
• Troubleshooting the system when needed be

• Filling in the vacancy teacher position in the grade level schools
• Going over lesson plans and presenting them to the students
• Helping and assisting the students in the classroom
• Creating a safe and motivating learning environment for the students

• Handling members accounts
• Importing members information into data base
• Processing memberships, signing up for events or promos
• Processing payment methods cash, debit or credit and setting up scheduled payment in the system
• Greeting and answering and questions members or future members my have
• Reaching out to those by phone and email to inform about the company
• Reaching out to other companies to network and collaborate with the brand

• Helping the clients and future clients with any questions or concerns they may have on their order
• Helping set up future services and sending invoices
• Process payments for services and pricing quotes for the services