Nakia Gaitan
Raymore,MO
Summary
Organized patient access representative with experience in registration, eligibility verification, authorizations, and care coordination across clinical and billing teams. Skilled in EPIC documentation, coverage resolution, and patient communication, with a strong focus on protecting patient rights and maintaining HIPAA compliance while improving access to timely care.
Overview
14
14
years of professional experience
Work History
Disabilty Patient Advocate
Elevate Financial Soulutions
06.2026 - Current
- Assisted patients with insurance benefits, coverage questions, and financial assistance options.
- Coordinated appointments, referrals, and follow-up communications across care teams.
- Reviewed patient accounts for billing discrepancies and resolved routine concerns promptly.
- Documented case updates, authorization details, and communication notes in tracking systems.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
Patient Access Representative
Children's Mercy Hospitals and Clinics
07.2013 - Current
- Verified eligibility and benefits, resolving coverage issues before appointments and procedures.
- Registered patients accurately in Epic, confirming demographics, insurance, and guarantor information.
- Coordinated scheduling, referrals, and pre-service authorizations with clinical teams.
- Collected required signatures and consent forms while maintaining compliance with hospital policies.
- Resolved complex patient access issues by collaborating with billing, clinical, and insurance representatives.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Emergency Room Technician
Children's Mercy Adele Hall Campus
01.2013 - Current
- Monitored vital signs and reported changes promptly to nursing staff.
- Assisted with patient hygiene, mobility, and safe transfers.
- Documented patient care details accurately in electronic health records.
- Collaborated with care team to ensure consistent bedside support.
- Collected specimens and prepared samples according to clinical protocols.
- Supported families with routine care tasks and clear communication.
- Obtained vital signs and documented patient assessments in emergency department workflows.
- Assisted nurses with pediatric patient care, specimen collection, and bedside procedures.
Medical Assistant
St Lukes East Hospital
02.2021 - 06.2022
- Coordinated patient intake, obtaining vital signs, medication histories, and chief complaints for efficient rooming workflows.
- Documented clinical information in electronic medical records, ensuring accurate updates and prompt provider visibility.
- Assisted with examinations and procedures, preparing rooms, instruments, and supplies to support smooth patient care.
- Administered injections and performed point-of-care testing according to clinical protocols and safety standards.
- Reinforced patient instructions on medications, follow-up care, and pre-visit preparations to improve understanding and compliance.
Education
Certified Nursing Assistant -
Baptist Medical Center
Kansas City, MO01-2001
High School Diploma -
Grandview HIgh School
Grandview, MO06-2000
Skills
- Eligibility assessment
- Claims processing
- EPIC proficiency
- Resource utilization
- Organizational skills
- Problem-solving
- Communication skills
- Patient rights
Timeline
Disabilty Patient Advocate
Elevate Financial Soulutions
06.2026 - Current
Medical Assistant
St Lukes East Hospital
02.2021 - 06.2022
Patient Access Representative
Children's Mercy Hospitals and Clinics
07.2013 - Current
Emergency Room Technician
Children's Mercy Adele Hall Campus
01.2013 - Current
Certified Nursing Assistant -
Baptist Medical Center
High School Diploma -
Grandview HIgh School