Nakia Holmes Randolph
Summary
Detail-oriented professional with extensive experience in federal administration and supply chain management. Over 4 years of inventory control expertise from U.S. Navy, complemented by nearly 2 years in human resources with U.S. Coast Guard. Proficient in database administration, compliance, and requisition processing, focused on enhancing operational readiness.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
United States Coast Gaurd
12.2024 - Current
- Administer the Defense Enrollment Eligibility Reporting System (DEERS) and RAPIDS databases, maintaining strict accountability and 100% accuracy of personnel records, entitlements, and benefits.
- Manage the issuance and control of sensitive identification cards, requiring high-level inventory tracking and adherence to strict security protocols akin to controlled supply items.
- Provide high-level customer service to military members, retirees, and dependents, researching and resolving complex discrepancies in a fast-paced environment
- Ensure strict compliance with DoD regulations and Coast Guard policies regarding record-keeping, data integrity, and the protection of Personally Identifiable Information (PII).
- Coordinate personnel support across military units and government contracts to ensure operational readiness and accurate documentation.
Medicare Customer Service Representative
Aetna Medicare/CVS
10.2021 - 10.2022
- Managed high volume incoming calls and emails in regards to Medicare medical insurance information such as benefits, claims, cost, personal information and pharmacy
- Assisted members with understanding their benefits, coverage limits, and financial responsibilities related to medical services
- Reduced claim processing time by collaborating with team members to ensure prompt communication between departments and identified trends in common errors
- Collaborated with healthcare providers to resolve billing discrepancies, fostering positive relationships between all parties involved
Patient Care Technician
Davita Diaysis
07.2019 - 10.2021
- Administered hemodialysis to up to 4 patients at a time, monitoring patient vital signs throughout treatment reporting results to staff nurse
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment. Adhering to all infection control protocols
- Demonstrated written and verbal communication when working with healthcare professionals, patients, and caregivers
- Documented detailed medical notes in patient medical record with general notes, physical and mental conditions, and progress throughout treatment
Aviation Maintenance Administrator
United States Navy
06.2015 - 06.2019
- Coordinated with maintenance and logistics departments to schedule routine aircraft maintenance, minimizing operational disruptions and ensuring parts availability.
- Executed supply and inventory control duties, maintaining detailed logs of maintenance activities and requisitioning parts for over 10 squadrons, supporting continuous operational readiness.
- Oversaw receipt, storage, and issuance of aviation parts and supplies, accurately tracking stock levels and reconciling inventory discrepancies to maintain operational efficiency.
- Conducted thorough quarterly audits of logbook records, technical publications, and equipment inventories, ensuring 100% compliance with stringent Navy standards.
- Processed a high volume of clerical records, maintenance reports, and supply requisitions with exceptional accuracy and attention to detail.
Education
Licensed Esthetician - Cosmetology
PAUL MITCHELL THE SCHOOL CHARLESTON
Charleston08-2023
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL12-2026
Associate of Science - Administration of Justice
SOUTHWESTERN ILLINOIS COLLEGE
Belleville, IL01-2021
Skills
- Personnel & Records Management (Military and Civilian)
- Employee onboarding
- Compliance and Regulatory Knowledge (DoD, HIPAA, Federal/State laws)
- Security and Safety Compliance
- Data Entry and Database Management
- Microsoft Office Suite (Word, Powerpoint, Excel, Outlook) and Google Drive proficient
- Inventory Management
- Time Management and Multitasking
- Phone Etiquette and Effective Communication
- Customer Service and Personnel Support
- Conflict Resolution and Critical Thinking
Languages
English: Fluent
Timeline
Human Resources Assistant
United States Coast Gaurd
12.2024 - Current
Medicare Customer Service Representative
Aetna Medicare/CVS
10.2021 - 10.2022
Patient Care Technician
Davita Diaysis
07.2019 - 10.2021
Aviation Maintenance Administrator
United States Navy
06.2015 - 06.2019
Licensed Esthetician - Cosmetology
PAUL MITCHELL THE SCHOOL CHARLESTON
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Associate of Science - Administration of Justice
SOUTHWESTERN ILLINOIS COLLEGE