Nakia Johnson
DoorDash
Dallas,TX
19
years of professional experience
Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Work History
Dispatcher
1 Year 2 Months- Coordinated transportation schedules to optimize resource allocation and maximize service efficiency.
- Monitored real-time vehicle locations using advanced dispatch systems to ensure timely pickups and drop-offs.
- Developed and implemented effective communication protocols to enhance driver-passenger interactions.
- Streamlined incident response processes, ensuring swift resolution of disruptions while maintaining safety protocols.
- Collaborated with cross-functional teams to develop strategies that enhanced overall service reliability and effectiveness.
Driver
5 Years 10 Months- Pick up food orders and deliver them to Customers
Driver
5 Years 10 Months- Pick up food orders and deliver them to Customers
Driver
1 Year 1 Month- Operated transit bus safely and efficiently, ensuring timely arrivals at designated stops.
- Monitored vehicle performance and conducted routine inspections to maintain safety standards.
- Assisted passengers with disabilities, providing necessary support during boarding and alighting processes.
- Managed passenger inquiries, delivering exceptional customer service while addressing concerns effectively.
Driver
9 Months- Managed timely departure and arrival schedules, enhancing route efficiency.
- Ensured passenger safety by adhering to traffic regulations and company policies.
- Conducted regular vehicle inspections to maintain operational readiness and safety standards.
- Provided exceptional customer service, addressing passenger inquiries and concerns professionally.
Teller
9 Months- Handle cash deposits and balances
Bus Monitor
1 Year 5 Months- Assist children with special needs with their car seats & their seatbelts
- Ensure students safety on the bus
Center Manager
2 Years 6 Months- Customer Service
- Recruitment
- Training
- Supervising
- Payday Loans, Title Loans & Internet Loans
- Moneygram
- Check cashing
- Sales(Pre-Paid Debit Cards, Electricity, Direct Deposit, etc.)
- Cash Management/Handling
- Courtesy calls
Appointment Setter/Telemarketer
4 Months- Get past Gatekeeper
- Deliver prepared sales talks that describe products or services, in order to persuade potential customers to purchase products or services
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Furniture Gluer
6 Months- Follow blueprints to produce specific designs.
- Disassemble items to prepare them for finishing, using hand tools.
- Wash surfaces to prepare them for finish application.
- Treat warped or stained surfaces to restore original contours and colors.
- Confer with customers to determine furniture colors or finishes.
- Replace or refurbish upholstery of items, using tacks, adhesives, softeners, stain or polish
Customer Service Manager
2 Years 11 Months- Recruitment
- Interview
- Direct, coordinate, supervise & train for the activities of the businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions such as selection, training, or evaluation.
- Plan or direct activities such as sales promotions that require coordination with other department managers.
Store Manager
4 Years 10 Months- Customer Service
- Train
- Resolve customer complaints regarding sales and service.
- Oversee regional and local sales managers and their staffs.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Education
No Degree - Office Technology
High School Diploma
Skills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Dispatch software
Time management
Dispatching procedures
Timeline
Dispatcher
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05.2025 - CurrentRead More
Driver
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04.2024 - 05.2025Read More
Driver
Link Transportation
07.2023 - 04.2024Read More
Teller
Gardaworld
02.2021 - 11.2021Read More
Driver
UberEATS
09.2020 - CurrentRead More
Driver
DoorDash
09.2020 - CurrentRead More
Bus Monitor
Dallas ISD
08.2019 - 01.2021Read More
Center Manager
ACE Cash Express
10.2016 - 04.2019Read More
Appointment Setter/Telemarketer
Jani-King International
06.2016 - 10.2016Read More
Furniture Gluer
Hickory Springs Manufacturing
12.2015 - 06.2016Read More
Customer Service Manager
Walmart
12.2012 - 11.2015Read More
Store Manager
EZ Money Loan Services
03.2007 - 01.2012Read More
Eastfield College
No Degree from Office Technology
Read More
Mesquite High School
High School Diploma
Read More