Nakia Johnson
MD
Summary
Healthcare administration graduate with hands-on experience supporting patient needs, scheduling, record keeping, and communication in fast-paced healthcare settings. CPR certified and familiar with EPIC, ortho and med-surg care, and collaborative service that keeps operations organized and responsive.
Overview
7
7
years of professional experience
Work History
Internship with Bowie State Health Center
Bowie State University
Bowie, Maryland
2025.10 - 2025.12
- Identified student needs quickly and accurately to ensure timely support.
- Promoted health education initiatives that increased student awareness and engagement.
- Organized tabling events to engage with students
- Utilized social media and technology tools to create projects
- Stayed current through continuing education and advanced training.
- Supported colleagues with guidance to promote collaborative work environment.
- Kept track of inventory and resources used
- Developed functional solutions to problems that resulted in cost-savings.
HOSTESS
SILVER DINER
Rockville, Maryland
2018.07 - 2020.09
- Answered guest questions and resolved concerns to enhance overall guest experience. Welcomed guests entering location and identified guests' needs. Delivered positive guest service to build repeat clientele. Managed reservations and walk-in parties to maximize guest satisfaction and streamline service. Kept management and staff informed to support smooth operations in high-volume environment. Maintained professional, courteous, and genuine behavior with guests and coworkers to foster a welcoming atmosphere.
- Answered guest questions and resolved concerns to enhance overall guest experience.Welcomed guests entering location and identified guests' needs.Delivered positive guest service to build repeat clientele.Managed reservations and walk-in parties to maximize guest satisfaction and streamline service.Kept management and staff informed to support smooth operations in high-volume environment.Maintained professional, courteous, and genuine behavior with guests and coworkers to foster a welcoming atmosphere.
- Responded to phone inquiries to assist guests and handled reservation requests
- Tracked wait times and informed guests about table status and updated guests on table availability
Education
Health administration degree - Post Secondary Studies
Bowie University
Bowie, MD2025-12
High School Diploma - Highschool Education
Albert Einstein High School
Kensington, MD2020-06
Skills
- CPR Certified
- Experience with EPIC interface
- Clinical Experience [ortho medsurg]
- Customer Service
- Multitasking
- Conflict Resolution Techniques
- Superb Communication Skills
- Planning and record keeping
- Compassionate and patient with all learning abilities
- Supportive and excellent at building rapport
- Service Oriented
- Excellent listening skills
- Medical terminology
- Care coordination
- Data entry
CLINICAL EXPERIENCE
- Spring 2023
- Med-surg unit, capital regional regional hospital
- Learn the tools to utilize medical records
- Mimic the typical day to day duties of nurses
- Using technology to do everyday tasks
- Orthopedic unit, medstar southern Maryland
- Fall 2022
- Provide total patient care
- Administer medication
- Get accustomed to taking vitals
Timeline
Internship with Bowie State Health Center
Bowie State University
2025.10 - 2025.12
HOSTESS
SILVER DINER
2018.07 - 2020.09
Health administration degree - Post Secondary Studies
Bowie University
High School Diploma - Highschool Education
Albert Einstein High School