Valerie Forrest
Chicago,IL
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments. Very driven in helping the community and open to newer ideas!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Health Center Manager
Planned Parenthood Of Illinois
Chicago, IL
11.2021 - Current
- Created reports detailing key metrics related to patient visits, financial performance, operational effectiveness.
- Participated in strategic planning initiatives aimed at improving access to healthcare services offered by the health center.
- Created work schedules for the staff.
- Performed Monthly Health Center Audits to help the health center maintain standards
- Jump in to help with staff especially during staff shortages and high volume days.
- Analyzed data from various sources to assess overall performance of the health center and make recommendations for improvement when necessary.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
Lead Medical Assistant
Planned Parenthood Of Illinois
Waukegan, IL
10.2020 - 11.2021
- Float coordinated with the rooming team.
- Assisted with inventory tracking and reconciliation and using netsuite.
- Managed the team whenever management was out of office.
Senior Float Medical Assistant
Planned Parenthood Of Illinois
Aurora, IL
09.2019 - 10.2020
- Traveled to upstate locations to fill in staffing gaps.
- Worked with staff members to develop a training plan for them that worked best in order for them to be proficient in their skills.
- Coordinated with different management teams to develop training plans for different staff members.
- I helped launch The Telehealth program in 2020 when COVID affected health centers.
Medical Assistant
Planned Parenthood Of Illinois
Aurora, IL
05.2015 - 09.2019
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
Physician's Express
Saint Charles, IL
02.2015 - 05.2015
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Education
Some College (No Degree) - Medical Assistant
Everest College
Aurora, IL04-2015
High School Diploma -
West Chicago Community High School
West Chicago, IL06-2011
Skills
- Clinical operations
- Health Information Systems
- Patient Relations
- Healthcare administration
- Quality Improvement
- Decision-Making
- Inventory reconciliation
- Transvaginal ultrasounds
- Blood Draws
- Manual Blood Pressure Readings
- EKG
- Abortion Counseling
- Triaging patients
- CPR Certified
- Assisting In Colposcopies
- Procedural Abortion Assistance
- Vasectomy Assistance
Affiliations
- volunteering at animal shelters
- participated in DEI Council
- Pilates Enthusiast
Languages
Spanish
Limited
Polish
Limited
Certification
- CPR certified
- Bonfire Women Certified
- Basset and Food Handlers Certified
Timeline
Assistant Health Center Manager
Planned Parenthood Of Illinois
11.2021 - Current
Lead Medical Assistant
Planned Parenthood Of Illinois
10.2020 - 11.2021
Senior Float Medical Assistant
Planned Parenthood Of Illinois
09.2019 - 10.2020
Medical Assistant
Planned Parenthood Of Illinois
05.2015 - 09.2019
Medical Assistant
Physician's Express
02.2015 - 05.2015
Some College (No Degree) - Medical Assistant
Everest College
High School Diploma -
West Chicago Community High School
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