Nakia Marshall
Philadelphia,PA
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
19
19
years of professional experience
Work History
sales associate
The Childrens Place
Philadelphia, PA
08.2007 - Current
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Welcomed customers into the store and helped them locate items.
Customer Service Representative
Internal Revenue Service, IRS
2970 market st Philadelphia pa
04.2022 - 03.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call traffic while maintaining quality service standards.
- Trained new team members on product knowledge and customer engagement techniques.
- Streamlined complaint resolution processes, improving response times and outcomes.
Education
High School Diploma - General Studies
Furness High School
Philadelphia, PA2003
Timeline
Customer Service Representative
Internal Revenue Service, IRS
04.2022 - 03.2026
sales associate
The Childrens Place
08.2007 - Current
High School Diploma - General Studies
Furness High School
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- Retail sales
- Motivated team player
- Natural leader
- Computer literate
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- Shipment processing