Nakia Miles
Laurel Springs,NJ
Summary
Dynamic and results-oriented Human Service Specialist 3 with a proven track record at Camden Board of Social Services. Excelled in enhancing customer satisfaction and exceeding performance metrics. Skilled in clerical support and problem resolution, demonstrating exceptional multitasking, team collaboration, and computer proficiency.
Service-focused professional prepared to excel in customer support and service roles. Extensive background in managing customer interactions and resolving issues efficiently. Emphasizes team collaboration and adaptability, with essential skills in communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Human Service Specialist 3
Camden Board of Social Services
Cherry Hill, NJ
03.2005 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Associate of Arts - Liberal Arts
Pierce College
Philadelphia, PA12-1995
Skills
- Clerical support
- Credit adjustments
- Multitasking and organization
- Team collaboration
- Problem resolution
- Call center experience
- Computer proficiency
- Data entry
- Quality control
- Customer service
Timeline
Human Service Specialist 3
Camden Board of Social Services
03.2005 - Current
Associate of Arts - Liberal Arts
Pierce College