RYAN E. SAGGERSON

• 3 months of Supervisory experience which include, training new staff, delegating up line directives, updating spreadsheets, leading team meetings, corresponding and replying to upper management, keeping information confidential, reminding staff of changes, trainings, standards, and keeping staff informed on policy and procedural changes.
• Drove a vehicle to conduct onsite visits to members' homes, schools or program sites developed relationships and to discussed service needs and supports.
• Developed, reviewed, monitored and evaluated Person-Centered Service Plan (PCSP) in accordance with mandated timeliness and documented individual progress and concerns, and completed appropriate referrals to community agencies. Up to 75 cases.
• Facilitated meetings and program visits to assist with member/family choices; Completed referrals for assessed/covered services.
• Collaborated with community agencies to provide assistance and support to members and families in crisis.
• Documented comprehensive progress notes and maintained case records. Prepared a variety of reports and complete special projects, as required.
• Attended weekly CFT's working with our behavioral agencies and partners to achieve stabilization for members.
• Maintained large caseloads outside of normal case management and completed day to day tasks with larger volumes of work.

• Drove a vehicle to conduct onsite visits to members' homes, schools or program sites developed relationships and to discussed service needs and supports
• Developed, reviewed, monitored and evaluated Person-Centered Service Plan (PCSP) in accordance with mandated timeliness and documented individual progress and concerns, and completed appropriate referrals to community agencies. Handled up to 50 cases.
• Facilitated meetings and program visits to assist with member/family choices; Completed referrals for assessed/covered services.
• Collaborated with community agencies to provide assistance and support to members and families in crisis.
• Documented comprehensive progress notes and maintained case records. Prepared a variety of reports and complete special projects, as required

Provide food and beverage within legal safety requirements. Organize inventory, clean and maintain equipment, handle money, manage customer experience and issues that would arise.

• Crafted and served cocktails, ensuring high-quality beverage presentation and customer satisfaction.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Trained new bartenders on drink recipes, equipment use, and customer service protocols.
• Could manage bar and customers up to full capacity being 1 staff.

• Conducted comprehensive assessments and reassessments at client's current living situation, using a laptop computerized system to determine client's functional eligibility for HCS personal care and nursing programs.
• Developed initial and continuing care plans which provide the support necessary to allow clients to remain in or return to the community from nursing facilities, hospitals, or other institutional care settings.
• Provided case management services including development of a service plan, implementation of that plan, service plan review, and service termination.
• Provided client advocacy, consultation, networking, family support, and crisis intervention. Interprets comprehensive assessments and personal client information in view of client's ability, social values, and setting in order to authorize, deny, or terminate the appropriate HCS services.
• Instructed other professionals and the public about what services can be provided, including program service limitations. Makes referrals to other community resources as necessary.
• Provided supervision of state contracted caregivers. Supervised conduct and billing of hours and any training or certifications required to follow state guidelines.

• Conducted and completed face-to-face comprehensive assessments and reassessments at the client's residence (in-home, hospital, nursing home, residential facility, etc.) to determine client level of care, including assessing and determining nursing facility level of care needs through advocacy, and consultation.
• Developed initial and ongoing care plans which provide the support necessary to allow clients to remain in or return to the community from nursing facilities, hospitals, or other institutional care settings or offer an alternative to nursing home placement through Managed Personal Care (MPC) Services, Community Options Program Entry System (COPES) and other HCS programs.
• Provided case management services to clients meeting criteria set forth in Aging and Disability Services Long Term Care manuals and policy.
• Assessed and provide case management to adults at high risk of institutionalization or to those adults whose need for case management is part of a service plan developed following an adult protective service investigation.
• Make referrals to other community resources, educate community members about programs and eligibility.
• Authorize services payments and complete forms. File case documents, draft letters and respond to administrative requests for reports or constituent responses.

• Skilled in production-based environment, following Standard operating procedures in order to successfully adjust medical claims through AZHCCCS community plan (Medicaid), and Medicare.
• Worked with Medical Providers, and professionals within UHC, to handle claims, emails, coordination of benefits, scheduling, letters and callbacks.
• Experience with special projects such as return mail unit, tracking payments, medical review for high-dollar claims and aged dual status claims.
• Served as an on-the-job trainer, and moved towards a Subject Matter Expert.
• Answered correspondence through phone conversations, emails, and meetings.

• Worked with families, medical professionals, DDD managers, supervisors and my fellow colleagues to do perform my duties effectively and efficiently.
• Planned and conducted assessments on a yearly and quarterly basis. Manage interviews, develop plans, that Assess for ALTCS, DDD services for children ages 3- 18 years old while following DDD Policy, HIPAA, AHCCCS codes and ALTCS standards of service.
• Entered information in DDD database “FOCUS,” which handles units/hours authorized to therapists, professionals and HCBS specialists.
• Directed families to open resources in the community. Food assistance programs, education for families, vocational rehab, and specialized schools and programs.
• Gathered information from medical sources, schools, and behavioral agencies to determine eligibility of DDD members.

• Weekly visitation, counseling, tracking goals, logging medical history, scheduling appointments, assisting in finding employment, delivering medications, assessments, and monitoring daily progress and finances. Assisting individuals with disabilities in a community setting in accordance to individual support plans.
• Served as a liaison between families, medical professionals, social workers, and any service personnel.
• Proficient in oral and written communication
• Tracked individual progress of clients, created a report that was used in their yearly to quarterly assessment.

• Main duties include keeping track of client's finances, dispensing medications, monitoring behavior in response to medication changes, scheduling appointments, providing transportation to medical appointments, and logging and keeping track of medical progress.
• Assisting individuals with disabilities in a community setting. Enrich the lives of clients by positive reinforcement.
• Integrate clients into the community to gain confidence for self-sufficiency.